Junior Manager - Global Benefits Administration

Diageo Business Services India Pvt. Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Rewards & Benefits package

Flexible working

Job summary

Diageo is seeking a Junior Manager – Global Benefits Operations to lead and govern employee benefits administration across EMEA, NAM, APAC and Africa. The role emphasizes end-to-end enrolment, vendor governance, and financial controls, ensuring accurate data and timely processes across multiple regions.

The successful candidate will work with Reward, Payroll, HR and Finance teams, driving continuous improvement, maintaining Work Instructions, and delivering clear communications on eligibility

Qualifications

• Strong hands‑on experience in Benefits Operations.
• Experience across multiple regions including EMEA, NAM, APAC and Africa.
• Proficient with Workday, Excel, benefits data reconciliation and process documentation.

Responsibilities

• Manage and govern employee benefits enrolment across EMEA, NAM, APAC and Africa.
• Coordinate end-to-end annual enrolment activities across markets.
• Oversee vendor relationships, SLAs, KPIs and service reviews.
• Coordinate Purchase Order creation and governance for benefit vendors.
• Validate vendor invoices against enrolment records and POs.
• Ensure data accuracy and governance through reconciliations and reporting.

Skills

Benefits Operations

Vendor Management

Workday

Excel

Data Reconciliation

Process Documentation

Stakeholder Management

Global / Multi-Region Experience

Tools

Workday

Excel

Job description

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.

About the Function

Human Resources is about shaping the experience of working at Diageo and helping our people learn and grow everyday. From attracting talent to developing careers, this team plays a central role in building a culture where people feel supported, challenged and able to grow. They work closely with teams across the business, bringing insight, care and commercial understanding to everything they do. You’ll help create an environment where different perspectives are valued and where people can learn new skills and thrive, unlocking potential across a truly global organisation.

About the role

Yes — then the role should be positioned as Global Benefits Operations, not Europe-focused. I would change the scope throughout the JD to explicitly cover EMEA, North America, APAC and Africa.

Revised Purpose of Role

The Junior Manager – Global Benefits Operations will be responsible for the effective delivery, governance and continuous improvement of employee benefits administration across EMEA, North America (NAM), APAC and Africa.

Core Accountabilities

• Benefits Enrolment: Manage and govern employee benefits enrolment across EMEA, NAM, APAC and Africa, including new joiners, life events, benefit changes and leavers.
• Annual Enrolment: Coordinate end-to-end annual enrolment activities across applicable markets, including planning, vendor readiness, employee data validation, communications, enrolment monitoring, issue resolution and post-enrolment reconciliation.
• Vendor Management: Manage operational relationships with global and local benefit providers, including SLA/KPI monitoring, issue resolution, service reviews, escalations and continuous improvement.
• PO Management: Coordinate Purchase Order creation, amendments, extensions and funding requirements for benefit vendors, ensuring appropriate financial governance and timely availability of POs.
• Invoice Management & Reconciliation: Validate vendor invoices against employee eligibility, enrolment records, contractual rates and POs, resolve discrepancies and ensure timely payment.
• Financial Controls & Governance: Perform required CARM controls, reconciliations and governance activities, ensuring appropriate evidence and timely resolution of exceptions.
• Data & Reporting: Reconcile benefit data across Workday, payroll, vendor platforms and financial records, and deliver accurate operational and management reporting.
• Employee Experience: Ensure benefits queries are resolved accurately and within SLA and that employees receive clear communications relating to eligibility, enrolment and benefit changes.
• Process Governance: Maintain and regularly update Work Instructions, process maps, Benefits Matrices, Benefit Guides, Factsheets and FAQs across markets.
• Continuous Improvement: Identify opportunities to simplify, standardise and automate benefits administration and reduce manual intervention, errors and employee queries.
• Stakeholder Management: Partner effectively with Reward, Payroll, HR, Finance, Procurement and external vendors across multiple regions, markets and time zones.

Experience Required

Strong hands‑on experience in Benefits Operations, preferably supporting multiple countries or regions, with demonstrated experience in benefits enrolment and annual enrolment, vendor management, Purchase Order management, invoice validation/reconciliation and employee benefits administration. Candidates should also demonstrate experience working across multiple regions/time zones, ideally including exposure to EMEA, NAM, APAC and/or Africa, and be comfortable managing both global vendors and market‑specific providers. Strong experience with Workday, Excel, benefits data reconciliation, operational controls, reporting and process documentation should be preferred. The role requires strong stakeholder management, analytical capability, attention to detail and the ability to independently drive operational issues through to closure.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Worker Type & Primary Location

Regular Primary Location: Bangalore Karle Town SEZ Additional Locations: Job Posting Start Date: 2026-10-29.

Company Overview

With more than 200 brands sold in over 180 countries, we are home to a diverse portfolio of drinks enjoyed around the world. Every day, our talented colleagues bring creativity, expertise and passion to the brands people know and love. From established favourites to exciting new launches, the brands we build are shaped by culture, connected to local communities and made for life’s moments. By understanding our consumers and building strong, trusted relationships with our customers, we help our brands remain relevant, distinctive, and accessible. Our founders, including Arthur Guinness, John Walker and Charles Tanqueray, were visionary entrepreneurs whose ambition and ingenuity helped shape the drinks industry. Today, that pioneering spirit lives on through our people. Join us and you’ll work alongside talented colleagues from around the world, bringing together different perspectives, experiences and specialist skills. Together, you’ll challenge convention, explore new possibilities and help shape a more inclusive and sustainable future. You’ll be empowered to learn, grow, thrive, and make a lasting impact.