Associate Vice President - Enterprise Computing

Tata AIA Life Insurance; Thane; On-site; INR 4,200,000 - 5,500,000; Full time

Job summary

Tata AIA Life Insurance seeks an experienced AVP – Enterprise Computing (IT Infra Service Delivery Lead) to oversee pan-India IT infrastructure operations, drive automation, and implement new tools. Lead a large IT support organization, manage vendors, and ensure uninterrupted services across branches.

The role focuses on cloud operations, SLA-driven service delivery, incident management, and data-driven improvements. Strong leadership and cross-functional collaboration are essential.

Qualifications

• 15+ years of experience in handling IT support.
• Experience in managing complex IT setups pan-India.
• Proven leadership of large IT teams (>50 members) and cross-functional collaboration.

Responsibilities

• Lead IT Infra operations and cloud IT delivery.
• Identify automation opportunities and drive optimization.
• Set up and drive IT support org structure; measure SLAs.
• Vendor and contract management; coordinate with back-end teams.

Skills

Cloud operations

IT service delivery

Vendor management

Automation (Infra as code)

Stakeholder mgmt

Education

B.E.

MBA

Tools

ManageEngine

ServiceNow

Freshdesk

Jira

Prometheus

Grafana

SolarWinds

Zscaler

Netskope

Active Directory

LDAP

Job description

• Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.

Behavioral

• Incumbent Characteristics

Role Description

• Position Overview

Position Title

Associate Vice President – Enterprise Computing (IT Infra Service Delivery Lead)

Department

TDA-BSG (IT)

Level/ Band

AVP/601

Reports To

Sr. VP – Head of Enterprise Computing

Supervises

AVP, Sr.Managers, Manager and Vendors

Geographic Area Covered

Pan India

Stakeholders Internal

All Departments

Stakeholders External

IT Vendors and Partners

IT Infra Operation

• Cloud IT Operation delivery.


• Identify area of automation and optimization.


• New technology and tools implementation.


• DC Optimi


• Setup and drive IT Support org structure.


• Set and measure service SLA


• Vendor and contract Management.


• Launch new IT support initiatives.


• Interface with back-end Teams to provide timely solutions for new requirements.


• Provide data driven analysis to management about key improvement and opportunity area.


• Drive compliance and interface for all internal and external audit.


• Drive new tool adoptions by launching new campaign and coordinate with user functions.


• Ensure PAN India uninterrupted IT support


• Inventory management, incident management, problem management, RCA


• Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.

Risk Management and Mitigation

• Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.


• Setup preventive maintenance and preventive mechanism to avoid any operational failure.


• Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.

Managing the Team

• Setup Lead Internal IT support team for HO and Zones.


• Lead extended vendor support team.


• Coordinate with SME to provide technical expertise for complex end user issues.


• Lead cross functional team for supporting any end user facing project/program.

Technical

• Cloud Automation through Infra as code


• Azure and Microsoft cloud expertise


• Setup ITSM Tools like Manage engine, servicenow, Freshdesk, Jira etc


• Monitoring tools like Prometheus, Grafana, Solarwinds etc


• Cloud Proxy and SASE Solutions like Zscaler, Netscope etc


• DLP, AV, WSUS, Patch management, VPN, VDI technology.


• knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows,Redhat,Linux, DHCP,Radius,Cerficate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.


• Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.


• Wifi, LAN,WAN, VLAN, DNS,DHCP, SSL etc

Qualification

B.E.

MBA

Experience

• 15+ years of experience in handling IT support.


• Have worked for managing complex IT setup of organization with 300+ branches and PAN india setup.


• Shall have lead IT team of more than 50 team members.


• Shall have lead IT support team across organization.


• Shall have lead Top management IT support


• Good interpersonal and communication skills with ability to build productive relationships across the ecosystem