IT Manager @ Dahej

Gujarat Fluorochemicals Limited; Dahej; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gujarat Fluorochemicals Limited seeks an experienced IT Infra Lead to manage plant-level IT support, networks, and security. The role covers hardware/software support, business applications, and coordination with SOC/NOC teams.

You will implement ITSM/ITAM, monitor SLAs, and drive improvements in system performance and reliability across the landscape to minimize downtime.

Qualifications

• Total experience 5-8 years, incl. 3+ years as Infra Lead in a manufacturing plant.
• Experience with IT infrastructure, SOC/NOC coordination and manufacturing plant IT support.
• Exposure to SLAs, incident tracking and vendor management in IT support.

Responsibilities

• Provide management and guidance for IT support on hardware, software and front-line support for business applications.
• Coordinate networks and security tools: LAN/WAN, UTM, MPLS, VPN, AD, endpoint security, Office 365.
• Review IT support services with vendors; log and track incidents; ensure SLAs.

Skills

IT Infra Lead

IT Support Leadership

Network Administration

Security Tools

Active Directory

Office 365

ITSM ITAM

Tools

LAN/WAN

MPLS

IPSec VPN

Job description

• Provide management and guidance for IT support on computer hardware software and front-line support for business applications / communication platforms and networks at plant level, diagnose and solving basic application issues and routing/escalating where appropriate.
• Work with support agencies and staff regarding Networks, LAN/Wan, UTM, MPLS, IPSEC VPN, WIFI devices Data and Cyber security tools implementation, Active Directory, End Point Security, Office 365, various communication links and updates and upgrades for other infrastructure services as required.
• Review of IT Support services with FMS Support Vendors and Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLAs are met and ensure that support staff is adequately doing the same.
• Ensure SLA based working and implement ITSM&ITAM at site.
• Understanding of L2, L3 Switch configuration in different VLAN setup , SOC Compliance , IT Infra readiness as per ISO 27001 guidelines.
• Cordination with central SOC & NOC team

System Performance Optimization

• Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly.
• Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly.
• Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources.
• Gather detailed information on where KPIs are not met & facilitate responsive actions which may then be transformed into improvement projects.
• Work with all levels of contacts from cross functional teams for further enhancing the KPIs and system performance.
• Ensure strict Governance to keep the performance of the systems to acceptable levels of performance across the landscape.
• Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well,
• Ensure that improvement activities are carried out according to landscape methodology, agreed design, security and performance criteria and General IT controls.

Resilience and Availability

• Bring in or operatepro-active measures to measure service performance.
• Plan for and ensureProactive Application maintenanceto prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages.
• Ensurehigh availability of Applicationsto the Dalmia businessby designing and deploying high quality maintenance plans,covering backup, archiving, housekeeping, health checks, job runs, administration, etc.
• Ensureminimal business disruption. In case of a disruption, resolve the issue and the root cause with less downtime.

Skills and academic qualifications

Educational Qualifications

Relevant and total experience

Total Number of experience required -

Work Experience Overall, Min 5-8 yrs. of exp including 3 yrs. at any type of Manufacturing Plant Location Worked as Infra Lead and manage IT support in manufacturing plants MSME / Large organisation. In previous role he should be handled 5 or more I