Associate Vice President

Genpact Ltd.; Dadri; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Genpact Ltd. in Noida seeks a Service Delivery Leader for Life & Annuity to oversee global delivery, manage client and internal stakeholders, and run a zero-surprise operations model.

10–12 years in Life & Annuity, ALMI/FLMI preferred, strong people leadership, transitioning teams, P&L exposure, and ability to drive cost and revenue goals.

You will also mentor staff, foster engagement, and innovate processes with remote teams and stakeholders to sustain growth and client satisfaction.

Qualifications

• Senior leadership experience in Life & Annuity operations.
• Experience in transitioning and growing accounts.
• Strong client and stakeholder management skills.

Responsibilities

• Oversee overall operations for the account.
• Manage clients and internal stakeholders for Global delivery.
• Ensure zero-surprise operations and adherence to best practices.

Skills

Life & Annuity Insurance

Group Insurance

Transition management

People leadership

Education

MBA preferred

ALMI/FLMI

Graduate in any stream

Job description

Role - Service Delivery Leader, Insurance - Life &Annuity

Location - Noida

Skill -

• Insurance background-Life and Annuity
• Group Insurance background will be added advantage
• Background of Transition management
• Great people leader

Responsibilities

• Will be responsible for managing the overall operations for an account
• Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
• Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
• Drive cost and revenue goals
• Should be able to steer growth conversations with the clients, createPOV’s to be taken to the clients.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
• Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
• Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
• Establish detailed process understanding to be able to understand team & client’s prospective & add value
• Innovate processes to introduce modern age technologies & solutions available
• Participate in solution workshops and contribute to developing future state processes

Qualifications we seek in you!

• 10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
• Have expertise in setting up new teams and managing independent transition and growth in the account
• Should have experience in Team Handling/ people facing role. Proven track record for managing 150 +seasoned team members
• Business and Financial acumen. Should have exposure to P&L management
• Exposure to AI tools and ability to use AI in day-to-day operations
• Proven ability to build effective working relationships with clients & internal stakeholders
• Graduate in any stream (preferably MBA); Analytical and problem-solving skills
• Project Management and ability to manage multiple priorities
• Working with remote teams and keeping an engaged workforce
• Strong client management skills to be able to work as a single point of contact for the client/ leadership group
• Ability to build strong delivery team under his span
• Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
• Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
• Ability to analyze data, derive fact-based insights & recommendations to improve current state