Associate Vice President

Genpact; Gurugram District; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Service Delivery Leader for Insurance - P&C Underwriting in Gurgaon. You will oversee end-to-end underwriting service delivery, spanning pre-issuance activities and post-issuance processes, coordinating with the client CFO to ensure operational excellence.

You will supervise approximately 200 underwriting professionals, drive SLAs and KPIs across three U.S. geographies, and lead transformation initiatives to center delivery under a center of excellence.

Formación

• Proven leadership of large delivery teams in insurance/underwriting environments.
• Strong client management and stakeholder alignment skills.
• Experience in process standardization and value realization for outsourcing engagements.

Responsabilidades

• Lead end-to-end underwriting service delivery for pre-issuance and post-issuance processes.
• Partner with client Underwriting CFO for operational excellence.
• Deliver SLAs and KPIs across multiple geographies without onshore retained staff.
• Directly manage ~200 underwriting professionals.
• Drive transformation to converge delivery under a center of excellence.

Conocimientos

Leadership

Client management

Process improvement

Stakeholder engagement

Educación

Actuarial Science

Economics

Finance

Risk Management and Insurance

Statistics

Descripción del empleo

Role : Service Delivery Leader, Insurance - P&C Underwriting

Location : Gurgaon

Span : 150 to 200 FTEs

• Lead end-to-end underwriting service delivery for a leading insurance provider, covering pre issuance (rating, quoting, binders) and post-issuance processes (policy issuance, financial/non financial endorsements, cancellations).
• Partner with the client Underwriting CFO to ensure operational alignment and excellence.
• Function as an overlay to domain specialists, providing operational rigor and process value for first-time outsourcing engagements.
• Deliver SLAs and KPIs across the underwriting portfolio spanning three U.S. geographies, with no onshore retained staff.
• Directly manage ~200 underwriting professionals handling pre- and post-issuance processes.
• Maintain operational stability during quarterly and annual renewal surges, demonstrating agility, client handling, and people management skills.
• Drive transformation and standardization initiatives to converge delivery under a center of excellence framework.
• Serve as primary point of contact for the client’s underwriting center of excellence in India.
• Collaborate with internal RPA and Six Sigma teams to implement efficiency and digital initiatives.
• Mentor underwriting professionals and support career development within the team.

Education :

Bachelors in Actuarial Science, Bachelors in Economics, Bachelors in Finance, Bachelors in Risk Management and Insurance, Masters in Sta s cs