Sr. Manager - Operations

Stellar Consulting Solutions, LLC; Gurugram District; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

A financial services company in Gurugram is looking for an experienced Sr. Manager/Manager – Operations to oversee teams and enhance service excellence in Life Insurance and Annuity operations. The successful candidate will require a Bachelor's degree and at least seven years of relevant experience, coupled with a strong leadership background. Key responsibilities include managing operational delivery, driving performance, and ensuring compliance with regulations. This hybrid role focuses on improving workflows and addressing complex issues in a fast-paced environment.

Qualifikationen

• 7+ years of relevant experience, or 10+ years of combined financial services experience.
• 2+ years of people management experience in a financial services environment.
• Strong Life Insurance and Annuity operations experience.

Aufgaben

• Lead and manage team leads and associates supporting operations.
• Drive performance through goal setting and feedback.
• Own daily operational delivery, quality, and risk controls.

Kenntnisse

Leadership

Communication

Decision-Making

Financial Services Experience

Risk Management

Ausbildung

Bachelor's degree

Jobbeschreibung

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Job Title: Sr. Manager/Manager – Operations

Location: Gurugram (Hybrid)

Overview

We are seeking a highly experienced Operations Manager / Senior Manager with a strong Life Insurance and Annuity background to lead teams, drive service excellence, and manage complex financial operations within a fast‑paced environment.

Key Responsibilities

• Lead and manage team leads and associates supporting Life Insurance and Annuity operations
• Drive performance through goal setting, feedback, and formal performance reviews
• Own daily operational delivery, SLAs, quality, and risk controls for financial transactions
• Act as the escalation point for complex client, agent, and distributor issues
• Partner with IT, Compliance, Product, and Operations to improve systems and workflows
• Identify risks and implement process improvements to enhance accuracy and efficiency

Required Qualifications

• Bachelor’s degree with 7+ years of relevant experience, or 10+ years of combined financial services experience
• 2+ years of people management experience in a financial services environment
• Strong Life Insurance and Annuity operations experience (required)
• Solid financial domain knowledge, including regulations and transactional risk management
• Hands‑on experience with redemptions, exchanges, RMDs, systematics, and complex service transactions
• Experience across annuity administration, life insurance administration, new business, or customer service
• Excellent leadership, communication, and decision‑making skills

Looking forward to discussing this opportunity with you! Please feel free to share your resume to [e-mail]