Associate Trainee – Sales & Services

Shyam Sundar Co; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Shyam Sundar Co. in Kolkata’s Gariahat area is hiring an Associate Trainee - Sales & Services to greet customers, showcase jewellery, and learn sales and billing processes. You will observe senior staff, assist with returns and repairs, and contribute to store profitability.

Freshers are welcome. Education should be Graduation or Plus 2/PUC. Age 21-27 years. Prior jewellery retail experience is a plus, with opportunities in stock, merchandising, events, and customer engagement.

Qualifications

• Graduation or Plus 2/PUC required.
• Freshers welcome; prior experience in retail or jewellery sales is a plus.

Responsibilities

• Warmly welcome and assist customers, understanding their preferences.
• Showcase jewellery collections and guide customers in their purchase decisions.
• Learn and apply sales techniques, product knowledge, and customer engagement strategies.
• Maintain punctuality, professional conduct, and adherence to company policies.
• Observe and support senior sales representatives in customer interactions and sales management.
• Assist in sales returns, exchanges, and repair services.
• Provide accurate estimates for jewellery selections for billing.
• Achieve section-wise sales targets and suggest improvements for store profitability.
• Learn and execute the billing process efficiently.
• Stay updated on competitor products, market trends, and customer preferences.
• Assist in daily stock counting, reconciliation, and inventory record-keeping.
• Ensure proper handling and storage of jewellery in the assigned section.
• Support visual merchandising efforts to maintain an attractive product display.
• Ensure jewellery pieces are regularly refreshed and well-maintained.
• Learn and support in-store marketing campaigns.
• Assist in event management, in-store promotions, and exhibitions.
• Participate in Below-the-Line (BTL) marketing activities for customer engagement.
• Receive training in multiple store functions such as packing, billing, purchasing, customer service, and jewellery handling.
• Maintain a high level of integrity, professionalism, and customer trust.
• Address customer queries and elevate unresolved concerns to senior staff.

Skills

Communication skills

Customer service

Sales basics

Education

Graduation

Plus 2/PUC

Job description

Job Code SSCJK1M12025

Designation Associate Trainee - Sales & Services

Primary Responsibilities

Sales and Customer Engagement:

• Warmly welcome and assist customers, understanding their preferences.
• Showcase jewellery collections and guide customers in their purchase decisions.
• Learn and apply sales techniques, product knowledge, and customer engagement strategies.
• Maintain punctuality, professional conduct, and adherence to company policies.
• Observe and support senior sales representatives in customer interactions and sales management.
• Assist in sales returns, exchanges, and repair services.
• Provide accurate estimates for jewellery selections for billing.
• Achieve section-wise sales targets and suggest improvements for store profitability.
• Learn and execute the billing process efficiently.
• Stay updated on competitor products, market trends, and customer preferences.

Stock Management:

• Assist in daily stock counting, reconciliation, and inventory record-keeping.
• Ensure proper handling and storage of jewellery in the assigned section.

Work Area & Product Display:

• Support visual merchandising efforts to maintain an attractive product display.
• Ensure jewellery pieces are regularly refreshed and well-maintained.
• Learn and support in-store marketing campaigns.
• Assist in event management, in-store promotions, and exhibitions.
• Participate in Below-the-Line (BTL) marketing activities for customer engagement.

Functional Responsibilities:

• Receive training in multiple store functions such as packing, billing, purchasing, customer service, and jewellery handling.
• Maintain a high level of integrity, professionalism, and customer trust.
• Address customer queries and elevate unresolved concerns to senior staff.

Key Skills & Requirements:

Location Gariahat [Kolkata]

Educational Qualification Graduation (Any Stream) or Plus 2 / PUC

Age Requirement 21-27 years

Experience Freshers are welcome; prior experience in retail or jewellery sales is a plus.

Salary Range As per Industry Standards (INR)