Associate Trainee - Sales & Services

Malabar Group; Jabalpur; On-site; INR 250,000 - 380,000; Full time

Job summary

Malabar Group is seeking a Sales Associate to greet customers, assess needs, and showcase products to drive sales. The role requires learning sales procedures, product knowledge, and store policies; youll support returns, repairs, and billing while maintaining a high standard of customer service.

You will assist in stock handling, merchandising, and participating in marketing events to engage shoppers and promote brand messaging.

Responsibilities

• Greet customers warmly and understand their requirements.
• Showcase products to influence buying decisions.
• Learn sales procedures and product knowledge.
• Follow company code of conduct and duties.
• Observe sales practices to help meet targets.
• Assist Sales executives to drive continuous improvement.
• Assist customers with returns or repairs.
• Prepare estimates for products at the point of sale.
• Aim to achieve category-wise sales targets.
• Learn billing procedures and business policies.
• Stay updated on competitor products and market trends.
• Learn stock handling and display best practices.
• Support in marketing events and product exhibitions.
• Receive on-the-job training across multiple sections.
• Adhere to SOPs and uphold integrity in store.
• Participate in HR-guided training and grooming standards.

Job description

Primary Responsibilities

Sales and Customer-:

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s buying decision.
• Learn & understand the sales procedures and acquire product knowledge.
• Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties.
• Observe sales representatives and emulate their sales management processes to meet set targets.
• To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
• Assist the customer when there is a sales return or repair work.
• Calculate & prepare the estimate of the products selected upon making the sale.
• To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit.
• Learn billing procedures.
• Learn about products and business policies of Malabar Gold and Diamonds.
• Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.

Stock-:

• Assist in counting and tallying of stock on a daily basis and record the opening stock and closing stock in the section allotted.
• Transfer the stock to the locker daily and ensure that ornaments are handled with care.

Work area & Display

• Support all Visual merchandising activities in the Store with respect to display and presentation of products at the appropriate counter by maintaining the quality and freshness of the same.

Marketing -:

• Learn marketing techniques from sales and marketing staffs.
• Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
• Assist in BTL marketing.

Functional Responsibilities

• Ensure on the job training in various sections like packing, purchase, cash, Order Repair, sub brands, diamond, silver, scheme, marketing, customer relation etc.
• To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
• Understand the queries and complaints from the customer and escalated to the Superiors.

Internal process-:

• Adhere to the standard operating procedures in the store.

People development

• Continuously strive for self-development by actively seeking opportunities for growth
• Ensure adherence to timelines for completion of performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
• Adhere to the staff grooming standards followed and participate in on-site product and sales training activities, as per the guidelines from HR.

Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.