Associate Trainee – Sales & Services

Shyam Sundar Co; Agartala; On-site; INR 150,000 - 230,000; Full time

Job summary

Shyam Sundar Co Jewellers in Agartala, Tripura is seeking an Associate Trainee - Sales & Services to welcome customers, showcase jewellery, and guide purchases. The role includes learning billing processes and supporting stock management and promotions.

Freshers are welcome, with a preference for those with retail jewellery exposure. Strong communication and customer service skills are essential for success in this position.

Qualifications

• Graduation (Any Stream) or Plus 2 / PUC requirement.
• Freshers welcome; jewellery retail exposure is a plus.
• Strong communication and customer service orientation.

Responsibilities

• Greet customers and assist in selecting jewellery.
• Maintain attractive product displays and support merchandising.
• Learn and apply sales techniques and product knowledge.
• Handle basic billing and learn store processes.
• Assist in stock checks, exchanges and promotions.
• Support events and store marketing campaigns.

Skills

Customer engagement

Sales techniques

Product knowledge

Communication

Team player

Education

Graduation/12th pass

Job description

Shyam Sundar Co Jewellers Agartala, Tripura

Job Code SSCJA1M12025

Designation Associate Trainee - Sales & Services

Primary Responsibilities

Sales and Customer Engagement:

• Warmly welcome and assist customers, understanding their preferences.
• Showcase jewellery collections and guide customers in their purchase decisions.
• Learn and apply sales techniques, product knowledge, and customer engagement strategies.
• Maintain punctuality, professional conduct, and adherence to company policies.
• Observe and support senior sales representatives in customer interactions and sales management.
• Assist in sales returns, exchanges, and repair services.
• Provide accurate estimates for jewellery selections for billing.
• Achieve section-wise sales targets and suggest improvements for store profitability.
• Learn and execute the billing process efficiently.
• Stay updated on competitor products, market trends, and customer preferences.

Stock Management:

• Assist in daily stock counting, reconciliation, and inventory record-keeping.
• Ensure proper handling and storage of jewellery in the assigned section.

Work Area & Product Display:

• Support visual merchandising efforts to maintain an attractive product display.
• Ensure jewellery pieces are regularly refreshed and well-maintained.
• Learn and support in-store marketing campaigns.
• Assist in event management, in-store promotions, and exhibitions.
• Participate in Below-the-Line (BTL) marketing activities for customer engagement.

Functional Responsibilities:

• Receive training in multiple store functions such as packing, billing, purchasing, customer service, and jewellery handling.
• Maintain a high level of integrity, professionalism, and customer trust.
• Address customer queries and escalated unresolved concerns to senior staff.

Key Skills & Requirements:

Location Agartala [Tripura]

Educational Qualification Graduation (Any Stream) or Plus 2 / PUC

Age Requirement 21-27 years

Experience Freshers are welcome; prior experience in retail or jewellery sales is a plus.

Salary Range As per Industry Standards (INR)