Associate - Tech Support

Tesco; Bengaluru; Hybride; INR 300 000 - 540 000; Plein temps

Résumé du poste

Tesco Bengaluru Private Limited invites candidates for a hybrid role in Bengaluru. Responsibilities include probing, triaging, and dispatching jobs to the right personnel via phone or email, while maintaining integrity and adherence to the company’s Code of Conduct.

You’ll identify operational improvements using CI tools, and manage inbound/outbound calls within critical metrics. The role emphasizes quick decision-making, root-cause analysis, and clear communication in English, with a preference

Qualifications

• Any Graduate with basic MS Office (Excel) proficiency.
• Speed and accuracy in work tasks.
• Active listening skills in communication.
• Strong English speaking, reading and writing abilities.
• Good logical thinking.
• Preference for Mechanical Engineering.

Responsabilités

• Probe, triage and dispatch jobs to stores with the right skill set and timing.
• Adhere to the Business Code of Conduct with integrity and due diligence.
• Identify operational improvements and apply CI tools/techniques.
• Handle inbound/outbound calls within defined metrics.
• Triage and dispatch jobs to stores with the appropriate skills and timing.
• Respond with appropriate urgency to situations requiring quick action.
• Analyze root causes and handle first-level issues.
• Make informed and timely decisions.

Connaissances

MS Office Excel

Active listening

English skills

Logical thinking

Mech Eng preferred

Formation

Any Graduate

Description du poste

• Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails


• Following our Business Code of Conduct and always acting with integrity and due diligence


• Identifying operational improvement and finding solutions by applying CI tools and techniques


• Handle Inbound / Outbound Calls within the critical metrics


• Knows and applies fundamental work theories/concepts/processes in own areas of work


• To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time


• Responds with appropriate levels of urgency to situations that require quick response or turnaround


• Ability to the analyze the root cause and handle 1st level issues


• Ability to make informed and timely decisions

• Any GraduaBasic MS Office - Excel,


• Speed and Accuracy


• Active Listening


• English Speaking, Reading and Writing


• Logical Thinking


• te (Preference of Mech. Engg.)

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values- we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly - spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

When you join Tesco Bengaluru in this role, you'll be employed by Tesco Bengaluru Private Limited, the Tesco legal entity responsible for your employment.