Lead-Online & Fulfillment Optimization

Tesco India; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Tesco Bengaluru Private Limited is seeking a data and operations lead to support online and fulfilment teams with inbound services planning, including transport, route and fleet planning. The role includes ensuring output accuracy and building team capability through training on new tools and technology.

The position requires understanding Tesco Online & Fulfilment processes, driving CI projects, supervising and allocating work, and transforming data for planners to ensure smooth operations.

Qualifications

• Team and project management experience in distribution or fulfilment operations.
• Coaching and mentoring capabilities and collaboration with cross-functional teams.
• Strong understanding of supply chain, online and fulfilment operations.
• Excellent written and verbal communication with stakeholders at all levels.

Responsibilities

• Understand business needs and in depth understanding of Tesco Online & Fulfilment processes.
• Drive and implement CI projects with first-line supervisory responsibilities.
• Build knowledge internally and in the market by learning new technology and training the team.
• Allocate work across team members and optimize utilisation for improved processes.
• Extract and transform data to inbound planners to support smooth operations.
• Set quality checks to validate outputs and ensure consistency.

Skills

Team and Project Management

Coaching and Mentoring

Supply Chain Operations

Communication

Tools

SQL

VBA

Hive

Python

Tableau

Alteryx

Job description

Job Summary:

Lead will be accountable to support the business in making informed decisions by producing tools and data which will enable the online & Fulfilment teams with operational activities related to inbound services like transport, driver, route and fleet planning. Overseeing processes to guarantee the output is checked and accurate. Building capability within the team to meet evolving business requirements by learning and training new tools and technology.

In this job, I’m accountable for:

• Understand business needs and in depth understanding of Tesco Online & Fulfilment processes
• Driving and implementing CI Projects and innovation for their team, bearing first-line supervisory responsibilities, including process
• Builds on Tesco processes and knowledge internally and in the market by learning new technology and training the team
• Ensuring appropriate work allocation across team members, optimizing team utilization, contributing to enhanced process
• Extracting and transforming daily/weekly data to inbound Online & Fulfilment planners to plan and ensure smooth operations
• Setting Quality check in place for validating the output to ensure consistency and highlighting any potential issues
• Responsible for checking and validating supplier performance to help drive improvement in line with the business goals and objective
• Performing adhoc research and analysis to diagnose recent performance and operational issues to UK LST
• Balancing and prioritising work across short-term projects and long-term initiatives
• Staying up-to-date on relevant industry regulations, competitor news and share best practices
• Collaborating with teams across the wider business, including Supply Chain and other fulfilment specialists, to identify current/potential opportunities and develop the right solutions for our customers and our business
• Ensure RCA documents are built and maintained for past errors and pro-active thinking to mitigate future errors
• Responsible for completing tasks and projects within agreed KPI's
• Solves problems by suggesting solution alternatives

Key people and teams I work with in and outside of Tesco:

• People, budgets and other resources I am accountable for
• in my job:
• Online and Fulfilment Teams
• NA
• Supply Chain teams
• Transport Planners
• Squads
• Stores

Operational skills relevant for this job:

• Team and Project Management - Skilled
• Relevant years of working experience in the field of Distribution,
• Coaching and Mentoring - Basic
• Supply Chain, Online & Fulfilment Operations
• Proficient in SQL, VBA, Hive, Python Tableu and Alteryx
• Functional experience (Preferred)
• Excellent problem solving skills translating complex issues into clear and actionable frameworks
• Strong written and verbal communication, ability to engage with stakeholders at all levels

Experience relevant for this job:

• Team and Project Management - Skilled
• Relevant years of working experience in the field of Distribution,
• Coaching and Mentoring - Basic
• Supply Chain, Online & Fulfilment Operations
• Proficient in SQL, VBA, Hive, Python Tableu and Alteryx
• Functional experience (Preferred)
• Excellent problem solving skills translating complex issues into clear and actionable frameworks
• Strong written and verbal communication, ability to engage with stakeholders at all levels

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly-spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

When you join Tesco Bengaluru in this role, you'll be employed by Tesco Bengaluru Private Limited, the Tesco legal entity responsible for your employment.