Associate Systems Support Engineer

Harris Computer; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Altera Digital Health is seeking an Associate Systems Support Engineer to join its IT operations team. The role focuses on monitoring and maintaining the performance of critical applications and infrastructure, using AppDynamics, LogicMonitor, and Azure Monitor, with SQL databases, Windows servers, and IIS.

L1/L2 support will be provided, ensuring SLAs are met. The ideal candidate has a 1–3 year track record, a Bachelor’s degree in a related field, and hands-on experience with monitoring tools.

Qualifications

• Bachelor’s degree in CS/IT or equivalent experience.
• 1–3 years in systems monitoring and support.
• Familiarity with AppDynamics, LogicMonitor, and Azure Monitor.
• Basic SQL database monitoring and troubleshooting.
• Understanding Windows Server administration and IIS.
• Experience with uptime monitoring, alerts, and incident response.
• Excellent communication and teamwork skills.
• Willingness to work in a 24x7 environment.

Responsibilities

• Monitor applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct health checks and tune SQL databases for optimal performance.
• Manage Windows servers and IIS configurations and updates.
• Oversee inter-system connectivity and data flow across interfaces.
• Provide L1/L2 support for incidents and escalate when needed.
• Maintain documentation of configurations, procedures, and incidents.
• Participate in RCA to prevent recurrence and improve reliability.
• Collaborate on system upgrades and patches to minimize downtime.
• Ensure 24/7 uptime and meet SLAs; respond to alerts promptly.
• Stay updated on industry best practices and monitoring improvements.

Skills

AppDynamics

LogicMonitor

Azure Monitor

SQL troubleshooting

Windows Server

IIS management

L1/L2 support

Team collaboration

Education

Bachelor's degree in Computer Science / IT

Tools

AppDynamics

LogicMonitor

Azure Monitor

SQL Server

Windows Server

IIS

Job description

Job Summary

We are seeking a dedicated and detail-oriented Associate Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. This role involves working with monitoring tools such as AppDynamics (AppD), LogicMonitor, and Azure Monitor, as well as monitoring SQL databases, Windows servers, and Internet Information Services (IIS). The Associate Systems Support Engineer will provide L1 and L2 support while ensuring compliance with service level agreements (SLAs).

Key Responsibilities

• Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
• Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
• Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
• Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
• Maintain documentation related to system configurations, procedures, and incident responses.
• Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
• Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
• Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
• Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 1-3 years of experience in a systems monitoring and support role.
• Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
• Understanding of Windows Server administration and IIS management.
• Experience with monitoring server uptime, performance metrics, and alert management.
• Proficient in troubleshooting system issues and performing root cause analysis.
• Strong analytical skills and attention to detail to ensure high-quality service delivery.
• Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.

Preferred Qualifications

• Understanding of monitoring tools like AppDynamics and LogicMonitor.
• Understanding of healthcare application is an added advantage.
• Knowledge of ITIL best practices and frameworks.

About Altera Digital Health

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: [e-mail] To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.