Associate Systems Support Engineer

Altera Digital Health (india) Llp; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Altera Digital Health (india) Llp in Mumbai seeks an Associate Systems Support Engineer to join its IT operations team. You will monitor and maintain critical systems to ensure uptime and seamless operation of applications and infrastructure.

Responsibilities include using AppDynamics, LogicMonitor, and Azure Monitor; monitoring SQL databases, Windows servers, and IIS; and providing L1/L2 support with adherence to SLAs.

Qualifications

• Bachelor’s degree in CS/IT or equivalent work experience.
• 1-3 years in a systems monitoring and support role.
• Experience with AppDynamics, LogicMonitor and Azure Monitor.
• Basic knowledge of SQL databases, monitoring and troubleshooting.
• Understanding of Windows Server administration and IIS management.
• Experience with uptime monitoring, metrics and alert management.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication, team collaboration.
• Availability to work in a 24x7 environment (9 or 12 hour shifts).

Responsibilities

• Monitor performance and availability using AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct health checks and performance tuning of SQL databases.
• Manage Windows servers and IIS configurations and updates.
• Monitor subsystem data flow and connectivity between systems.
• Provide L1 and L2 support, diagnose incidents and escalate when needed.
• Maintain documentation on configurations, procedures and incidents.
• Contribute to RCA for incidents to prevent recurrence.
• Collaborate on system upgrades, patches and configurations to minimize downtime.
• Ensure 24/7 uptime of critical systems and quick alert responses.
• Stay updated with trends to improve monitoring processes.

Skills

AppDynamics

LogicMonitor

Azure Monitor

SQL monitoring

Windows Server

IIS

Incident response

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

AppDynamics

LogicMonitor

Azure Monitor

Job description

Job Summary

We are seeking a dedicated and detail-oriented Associate Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. This role involves working with monitoring tools such as AppDynamics (AppD), LogicMonitor, and Azure Monitor, as well as monitoring SQL databases, Windows servers, and Internet Information Services (IIS). The Associate Systems Support Engineer will provide L1 and L2 support while ensuring compliance with service level agreements (SLAs).

Key Responsibilities

• Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
• Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
• Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
• Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
• Maintain documentation related to system configurations, procedures, and incident responses.
• Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
• Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
• Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
• Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 1-3 years of experience in a systems monitoring and support role.
• Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
• Understanding of Windows Server administration and IIS management.
• Experience with monitoring server uptime, performance metrics, and alert management.
• Proficient in troubleshooting system issues and performing root cause analysis.
• Strong analytical skills and attention to detail to ensure high-quality service delivery.
• Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.

Preferred Qualifications

• Understanding of monitoring tools like AppDynamics and LogicMonitor.
• Understanding of healthcare application is an added advantage.
• Knowledge of ITIL best practices and frameworks.