Associate Support Analyst

Genesys-; Chennai District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Genesys in India is seeking a junior Salesforce support analyst to join a fast-paced, collaborative team. You will provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ) and work with developers and users to resolve issues.

The role requires a Bachelor’s degree and at least 1 year of Salesforce administration or support experience, with strong analytical, debugging, and communication skills.

Qualifications

• Bachelor’s Degree required and related CRM experience.
• At least 1 year Salesforce administration or support experience.
• Strong analytical, debugging, and communication skills.

Responsibilities

• Provide application support for Salesforce (Sales Cloud, Service Cloud, CPQ).
• Develop or enhance code within planned estimates; unit test and deploy in QA.
• Collaborate with developers and end-users to resolve issues and reproduce defects.

Skills

Analytical skills

Debugging

Communication skills

Education

Bachelor’s Degree

Tools

Salesforce Apex

SOQL

Visualforce

Triggers

Job description

locationsChennai (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR112531Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Associate Support Analyst - Job DescriptionGenesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative environment with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deploymentsResponsibilities:Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instanceWork with other developers and end-users to resolve support issuesReproduce and fix defectsPerform IT testing and integration testingPerform IT policy and process documentationRequired Skills & Experience:Bachelor’s DegreeMinimum of 1 year of Salesforce administration, System Support, and/or System AdministrationGood analytical, debugging, and communication skillsKnowledge in CRM concepts and experience in Salesforce configuration, admin, and customizationSalesforce Apex, Triggers, Visualforce, SOQL and configuration skillsPrevious experience in working as a support analyst#LI-GR1#LI-HybridWorking at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail] can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.