Associate Support Analyst

8425 India - Genesys Telecom Labs India Private Limited; Chennai District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Job summary

Genesys is seeking a junior Salesforce support analyst to provide application support for Sales Cloud, Service Cloud and CPQ. You will collaborate with developers and users to resolve issues and ensure quality through testing and documentation.

Ideal candidates have a Bachelor’s degree and at least 1 year in Salesforce administration, configuration, and CRM concepts. This is a fast-paced, collaborative role based in Chennai. Join Genesys AI initiatives at enterprise scale.

Qualifications

• Bachelor’s Degree.
• 1 year Salesforce administration / system support experience.
• Good analytical, debugging and communication skills.
• Knowledge of CRM concepts and Salesforce configuration.
• Salesforce Apex, Triggers, Visualforce, SOQL.
• Previous experience as a support analyst.

Responsibilities

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ).
• Develop and/or enhance existing codes/programs within estimated plans.
• Unit test and deploy the developed features in QA instance.
• Work with developers and end-users to resolve support issues.
• Reproduce and fix defects.
• Perform IT testing and integration testing.
• Document IT policies and processes.

Skills

Salesforce administration

Analytical skills

Communication skills

CRM concepts

Apex/Triggers/Visualforce/SOQL

Support analyst experience

Education

Bachelor’s Degree

Tools

Salesforce CRM

Salesforce configuration

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Associate Support Analyst – Job Description

Genesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative environment with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deployments.

Responsibilities

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)
• Develop and/or enhance existing codes/programs within estimated plans
• Unit test and deploy the developed features in QA instance
• Work with other developers and end-users to resolve support issues
• Reproduce and fix defects
• Perform IT testing and integration testing
• Perform IT policy and process documentation

Required Skills & Experience

• Bachelor’s Degree
• Minimum of 1 year of Salesforce administration, System Support, and/or System Administration
• Good analytical, debugging, and communication skills
• Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills
• Previous experience in working as a support analyst

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include

• paid volunteer time
• August Free Fridays
• well‑being resources
• regionally tailored programs for employees and their families

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.