Telecom Operations Specialist

Genesys-; Chennai District; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Genesys Chennai is seeking a Telecom Operations Specialist to support Genesys Cloud Voice, a cloud-based telephony service. You will work with customers and providers on number porting, ordering, and provisioning, in a fast-paced hybrid environment.

The role requires a bachelor’s degree and at least two years of related experience, strong communication skills, and a solution‑oriented mindset. You’ll collaborate across teams to diagnose issues, monitor usage, and ensure accurate data across

Qualifications

• Bachelor’s degree required; 2+ years of related experience.
• Experience managing projects and driving to completion.
• Strong communication skills (verbal and written).
• Experience with carrier telecom operations, porting, provisioning is a plus.

Responsibilities

• Facilitate customer number porting and purchasing with providers.
• Communicate order status to customers via email in real time.
• Enter order information into carrier systems with high accuracy and speed.
• Monitor telecom utilization and assist with capacity planning.
• Collaborate with telecom providers to diagnose and resolve issues.

Skills

Project management

Communication skills

Self-motivated

Independent working

Education

Bachelor’s degree

Tools

Excel

Job description

locationsChennai (Flexible)time typeFull timeposted onPosted 2 Days Agojob requisition idJR112451Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Telecom Operations Specialist for Genesys Cloud VoiceAre you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!Why Genesys needs youConnections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.What is Genesys Cloud Voice:Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center here.Successful Telecom Operations Specialist will...Be detail-oriented and collaborative with your team and teams throughout the companyThrive in a high performance, fast-paced environmentBe an excellent multitaskerBe a self-starter and someone that can manage their day to day tasks and goals independentlyHave a positive attitude and willingness to take on new tasks as they ariseBe very customer focused and eager to engage when issues are encounteredHave excellent communication skills (verbal & written)Be a solution-oriented problem solverCreate and update processes and policies as needed to improve customer experienceFollow set team procedures and instructions to complete daily tasksMajor Responsibilities/ActivitiesWork with customers and providers to facilitate customer number porting and purchasingCommunicate with customers via email to provide status of their orders in real timeEnter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standardsMaintain high level of accuracy for all customer ordersManage, create, and coordinate requests through multiple databasesWork with our telecom providers to diagnose and resolve issuesMonitor existing telecom utilization and help in capacity planningCommunicate regularly with colleagues and managementAdditional expectations in this role:Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.Provide assistance and support for our Customer Care organization in resolving casesWhat kind of team are we?We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.Minimum RequirementsBachelor’s degree and a minimum of 2 years of related experienceExperience managing projects and driving successfully to completionKnowledge of Microsoft Office; Intermediate knowledge of Excel preferredExperience with carrier telecom operations, such as number purchasing, porting, and provisioningExcellent communication skills (verbal, non-verbal & written)Must be a solution-oriented problem solverSelf-motivated and must work well independentlyIdeal candidates will also have experience withTelecom provisioning, carrier support and number porting.Telecom regulationsProject Management#LI-GR1#LI-HybridWorking at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail] can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.