Associate Sr. Technical Consultant

Conga; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Conga in Bengaluru seeks an Associate Sr. Technical Consultant to deliver global technical support for Conga CRM products. You will diagnose and resolve customer issues, troubleshoot, and ensure customers can use our products effectively.

Ideal candidates have 5-8 years of technical support experience, with strong knowledge of Salesforce/.Net/Java, SQL, and programming basics. The role requires shifting to cover multiple time zones and a collaborative, customer-focused approach.

Qualifications

• 5-8 years of technical support experience in any technology, preferably Salesforce/.Net/Java.
• Strong knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval processes, and related functionalities.
• Demonstrated troubleshooting and logical thinking skills; proficiency in SQL, Java, .Net, SQL or SFDC scripting.
• Programming languages such as Visual Basic or C# are appreciated.
• Strong communication and interpersonal skills.
• Willingness to work rotational shifts (5am-1am) to support customers across time zones.
• Bachelor’s degree in Engineering or equivalent.

Responsibilities

• Provide global technical support for Conga CRM products, diagnosing and resolving customer issues.
• Understand, evaluate, troubleshoot, debug, identify root cause, and resolve issues to ensure customers can use our products effectively.
• Address errors, user issues, and any technical problems that prevent customers from using Conga products.

Skills

Troubleshooting

SQL

Java

.NET

C#

SFDC scripting

Communication

Teamwork

Education

Bachelor’s degree in Engineering

Tools

Salesforce

ASP.NET

Job description

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Job Title: Associate Sr. Technical Consultant

Location: Bangalore

Reports to: Sr. Manager, Technical Support

The Sr. Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in a timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively.

Responsibilities

• Provide global technical support for Conga CRM products, diagnosing and resolving customer issues.
• Understand, evaluate, troubleshoot, debug, identify root cause, and resolve issues to ensure customers can use our products effectively.
• Address errors, user issues, and any technical problems that prevent customers from using Conga products.

Qualifications

• 5-8 years of technical support experience in any technology, preferably Salesforce/.Net/Java.
• Strong knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval processes, and related functionalities.
• Demonstrated troubleshooting and logical thinking skills; proficiency in SQL, Java, .Net, SQL or SFDC scripting.
• Programming languages such as Visual Basic or C# are appreciated.
• Strong communication and interpersonal skills.
• Willingness to work rotational shifts (5am-1am) to support customers across time zones.
• Bachelor’s degree in Engineering or equivalent.

Desired Attributes

• Passion for technical support and continuous learning.
• Clear, deliberate, and collaborative communication style.
• Ability to adapt to different communication styles.