Sr Manager Professional Services

Conga; Ahmedabad District; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Conga is seeking a Senior Manager, Professional Services in Ahmedabad to build and lead an offshore PS delivery team. You will hire, train, coach, and measure performance while ensuring on-time, quality project outcomes and client satisfaction.

This role requires 12+ years in IT, experience with global teams, full lifecycle enterprise software implementations, and Salesforce/CRM/CPQ expertise. You are a strong communicator, collaborative, and relentlessly proactive.

Qualifications

• 12+ years in IT with leadership of PS delivery teams.
• Experience coordinating with global teams and stakeholders.
• Full lifecycle enterprise software implementations experience.
• Domain expertise with Salesforce CRM/CPQ is highly desirable.

Responsibilities

• Build and manage an effective offshore PS delivery team.
• Hire, train, coach, retain, and measure team performance.
• Serve as problem solver, guide, mentor and strong communicator.
• Coordinate with global teams across multiple projects.

Skills

Team leadership

Global collaboration

CRM/CPQ domain

Strong communication

Offshore delivery

Agile/SDLC

Problem solving

Education

Engineering degree (B.E./B.Tech)

Tools

Salesforce

Job description

Job Description:

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100® trust Conga when commercial complexity is high and global impact is on the line.

Job Title: Senior Manager, PS

Locations: Ahmedabad

Reports to: Regional Vice President, Professional Services

A quick snapshot…

A Senior Manager will build and manage an effective team from offshore centre. It includes hiring, training, coaching, retaining, and measuring the effectiveness of a high‑performing PS delivery team. Be a problem solver and a guide, coach, mentor, and a strong communicator.

Why it’s a big deal…

The Senior Manager will play a key role in building a strong and effective team who will deal with different situations while working on the projects.

Are you the person we’re looking for?

Related experience.

Must have more than 12+ years of experience in IT industry with strong experience in managing and building an effective team in the organization. Should have good experience in coordinating with global teams. The candidate should also have full lifecycle enterprise software implementations experience. Domain expertise with Salesforce platform OR CRM/CPQ etc is highly desirable.

Strong communication and interpersonal skills.

You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way.

Natural collaborator.

You work effectively with developers, Business Analysts, Product Managers and Testers to draft test plans and test cases from an established set of requirements. You are proficient with Agile and a collaborative cross functional approach to building awesome software. You are comfortable working with teams and collaborating on best practices across multiple Agile teams. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that.

Education.

Engineering degree is highly preferred.

Here’s What Will Give You An Edge…

Passion.

We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that’s pretty cool.

Initiative.

You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirt

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, we'd love to hear from you!

Preferred Resume Format

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

Conga's Applicant Privacy Statement

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.

Requirements