Associate / Sr Associate Operation

Delhivery; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Delhivery in Bengaluru, India is seeking an Operations Associate/Sr Associate Telematics & Fuel Solutions to manage day-to-day operations and coordinate across teams. You will maintain MIS, generate reports, and drive process improvements in a fast-paced environment.

The role requires attention to detail, strong Excel skills, and the ability to handle multiple tasks with deadlines. Banking/FinTech experience is a plus, along with proactive collaboration.

Qualifications

• Excellent communication and coordination abilities.
• Strong data analysis and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and accuracy in data handling.
• Good follow-up and stakeholder management.
• Ability to work independently as well as in a team.
• Basic knowledge of MIS and reporting.

Responsibilities

• Manage day-to-day operational activities and ensure smooth execution of processes.
• Coordinate with internal teams, field teams, vendors, and other stakeholders.
• Monitor operational tasks, pending cases, and ensure timely closure.
• Maintain and update operational MIS, trackers, and reports.
• Identify process gaps and coordinate with relevant teams for resolution.
• Handle escalations and ensure issues are resolved within defined TAT.
• Verify data and documents for accuracy and completeness.
• Follow SOPs and ensure compliance with defined operational processes.
• Prepare daily/weekly/monthly reports as required.
• Support process improvement initiatives and help improve operational efficiency.
• Coordinate with cross-functional teams for issue resolution and process implementation.

Skills

MS Excel/Google Sheets

Communication

Analytical thinking

Multitasking

Attention to detail

Stakeholder management

Independent work

Team collaboration

MIS reporting

Education

Graduate degree

Job description

Operations Associate/ Sr Associate Telematics & Fuel Solutions

We're Hiring Operations Executive / Operations Associate**

We are looking for a detail-oriented and responsible Operations professional to join our team.

Key Responsibilities

• Manage day-to-day operational activities and ensure smooth execution of processes.
• Coordinate with internal teams, field teams, vendors, and other stakeholders.
• Monitor operational tasks, pending cases, and ensure timely closure.
• Maintain and update operational MIS, trackers, and reports.
• Identify process gaps and coordinate with relevant teams for resolution.
• Handle escalations and ensure issues are resolved within defined TAT.
• Verify data and documents for accuracy and completeness.
• Follow SOPs and ensure compliance with defined operational processes.
• Prepare daily/weekly/monthly reports as required.
• Support process improvement initiatives and help improve operational efficiency.
• Coordinate with cross-functional teams for issue resolution and process implementation.

Required Skills

• Good communication and coordination skills.
• Strong knowledge of MS Excel / Google Sheets
• Good analytical and problem-solving abilities.
• Ability to manage multiple tasks and work under deadlines.
• Attention to detail and accuracy.
• Good follow-up and stakeholder management skills.
• Ability to work independently as well as in a team.
• Basic knowledge of MIS and reporting.

Preferred Qualifications

• Graduate in
• Experience in Operations, MIS, Back Office, Banking/FinTech, FASTag, Payments, or a similar domain will be an advantage.
• Candidates with good Excel and data-handling skills are preferred.

What We’re Looking For

Someone who is proactive, organized, accountable, and comfortable working in a fast-paced operational environment.