Associate Specialist Document Mgmt

Empower; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Empower in Bengaluru, India is seeking an entry-level Operations Associate to ensure transaction accuracy and maintain client confidentiality, while assisting with queries from partners and client support teams. The role emphasizes process improvements, quality control and timely completion of daily tasks.

Fresh graduates are encouraged; strong English skills, basic MS Office knowledge, and the ability to multi-task under deadlines are valued.

Qualifications

• Fresher welcome; commerce background not mandatory.
• Good command of English, written and spoken.

Responsibilities

• Ensuring accuracy on transactions processed
• Maintaining client confidentiality
• Researching queries from Business Partners/Client Support and replying promptly
• Participating in process improvements and automation
• Adhering to Quality Control standards
• Organizational skills to identify and prioritize high-value transactions
• Completing daily BAU and assigned projects within deadlines

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Typing speed

Attention to detail

Customer service

Education

Graduate degree

Tools

MS Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Ensuring accuracy on transactions processed
• Strict adherence to non -disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

EDUCATION/EXPERIENCE:

• Fresher’s
• Graduate, preferable from commerce background (not mandatory)
• Good command in English, both written & verbal

OTHER PREFERRED QUALIFICATIONS:

• Strong analytical/problem solving, verbal and written communication skills
• Good typing skill, attention to detail and be able to work within prescribed deadlines
• Strong customer service and interpersonal skills
• Basic knowledge on MS Office applications Ability to multi-task and capable of delivering on multiple priorities
• Able to grasp/learn new concepts, policies and procedures quickly
• Ability to work under pressure and make accurate decisions in stressful situations
• Able to align with respective Business units operating hours
  This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.