Associate Specialist Client Service mgmt

Empower; Bengaluru; On-site; INR 480,000 - 600,000; Full time

Job summary

Empower in Bengaluru (India) seeks a client-focused service professional to manage day-to-day communications, analyze client requirements, and oversee service quality for designated segments. You will interact with internal and external teams to resolve issues, guard timelines, and maintain high client satisfaction.

The role emphasizes gatekeeping, mailbox management, and timely responses, with a strong need for teamwork and process improvements to support client success.

Qualifications

• Must come from Tier 1 college.
• Strong written and verbal communications.
• Deadline-oriented with ability to multi-task and prioritize.
• Experience with Microsoft Office Suite.
• Ability to work collaboratively across teams and stakeholders.

Responsibilities

• Manage daily communications with internal and external parties to maintain client relationships.
• Collaborate with internal and external groups to identify and resolve issues.
• Be deadline and detail oriented to meet client requirements.
• Provide directions to downstream teams and respond to clients with timely status updates.
• Review volumes and assign work items to the appropriate queues.
• Gatekeeping and mailbox management for assigned segments; handle low complex requests.
• Ensure issues are resolved and clients are kept informed of progress.
• Handle straightforward problems and escalate complex issues when needed.
• Support divisional business needs with a client-first mindset.

Skills

Communication

Time management

Attention to detail

Teamwork

Problem-solving

Interpersonal skills

Written and verbal communication

Microsoft Office

Education

Tier 1 college

Tools

Microsoft Office

Job description

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

This is a client facing role within a Service Team environment, which will consist of analyzing, interpreting client requirements. The individual will work on all service and operational requests from a specific group of segments and will be responsible for the overall service experience for their segment clients.

He/she will be highly engaged in all areas of support and management relative to the activities of these specific segments. The individual will focus on areas of client service relationship management, problem resolution, and process improvement. He/she are encouraged to be key contributors to a positive workplace environment and have a strong commitment to teamwork and shared success.

• Manage daily communications with internal and external parties to maintain and develop strong client relationships.
• Collaborate with internal & external groups to identify, analyze, and proactively resolve issues.
• Should be deadline & detail oriented to meet client requirement.
• Research and provide directions to various downstream teams to get the requests addressed and respond back to client with status on timely manner.
• Proactively review the volumes and assign the work items to the dedicated queues.
• They will be primarily working on gatekeeping and mailbox management for respective segments. Also work on low complex/non-monetary requests.
• Ensures issues are being resolved and clients/partners are kept apprised of progress ensuring highest level of client service and satisfaction.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Should carry supporting divisional business needs, while maintaining a client first mentality.
• Driving high satisfaction, quality, and efficiency for both the client and client service managers.
• Delivering superior results quickly and efficiently, utilizing effective time management skills.
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges

Mandatory

• Accountability: Demonstrates reliability by taking necessary actions to ensure issues are resolved within the set deadlines
• Global Collaboration: Applies global perspective when working within the Team and reach out to relevant stakeholders to avoid any delay in resolving queries.
• Communication: Articulates information clearly and presents information effectively and confidently when working with others
• Time Management: Ability to multi-task, prioritize, and problem-solve effectively. Promptly handles escalated issues.
• Should come from Tier 1 college.
• Strong interpersonal skills and eye for details oriented.
• Should possess strong written and verbal communications, should be flexible to shift.
• Must be deadline-oriented ensuring issues are being resolved, and clients are kept appraising of progress ensuring highest level of client service and satisfaction.
• Knowledge of Microsoft Office Suite Programs