Associate - Service Operations

Teachmint; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Teachmint is seeking an Associate - Service Operations to support post-sales service operations for Interactive Intelligence Panels (IIPs). You will collaborate with internal teams, logistics partners, warehouses, and service centres to ensure timely execution and accurate documentation of reverse logistics and inventory movements.

The role requires a graduate in Operations or related fields with strong communication, stakeholder management, and problem-solving skills.

Qualifications

• Graduated in Operations, Supply Chain or Business Administration.
• Strong communication and stakeholder management skills.
• Problem-solving aptitude and ability to handle multiple tasks.
• Proficient with Google Sheets and CRM tools.

Responsibilities

• Coordinate end-to-end reverse logistics for panels and parts.
• Ensure timely reverse pickups and movements per SLAs.
• Maintain records of inventory movements and shipment status.
• Coordinate with customers, field teams, logistics partners to resolve bottlenecks.
• Monitor inventory levels across service centres and warehouses.
• Identify bottlenecks and drive process improvements to improve turnaround and service quality.

Skills

Communication skills

Stakeholder management

Problem solving

Multitasking

Education

College graduate in Operations, Supply Chain, Business Administration or related

Tools

Google Sheets

CRM tools

Job description

Position: Associate - Service Operations

Department: Operations

About Teachmint:

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem that brings together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching.

Our mission is to transform learning one classroom at a time, giving every educator the tools to teach at their best. Today, Teachmint's app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila.

As Teachmint continues to grow, we're grateful that our impact is felt not just in the classrooms we power, but also in the recognition we've earned along the way. We're the #1 Interactive Flat Panel brand in India by market share, as per DISCIEN's global market research report, and a Great Place to Work Certified company — a reflection of the strong culture, trust, and collaboration that power our teams every day.

As an Associate - Service Operations, you will support the post-sales service operations for Teachmint's Interactive Intelligent Panels (IIPs). You will work closely with internal teams, logistics partners, warehouses, and service centres to ensure timely execution and accurate documentation/ data related to reverse logistics and inventory movements between service centres, HO and warehouses.

Key Responsibilities:

• Coordinate end-to-end reverse logistics for faulty panels and spare parts across customer locations, repair/service centres, warehouses, and the Head Office.
• Ensure timely reverse pickups and movements in line with defined SLAs, while maintaining clear visibility and regular updates for relevant stakeholders.
• Maintain accurate and up-to-date records of inventory movements, shipment status, pending pickups, and closures.
• Proactively coordinate with customers, field teams, service partners, logistics providers, and courier companies to resolve bottlenecks and ensure smooth reverse pickups.
• Monitor inventory levels across service centres and warehouses, and coordinate the timely transfer of excess or slow-moving inventory to optimise stock availability.
• Identify recurring operational bottlenecks and drive process improvements to enhance turnaround time, operational efficiency, inventory utilisation, and overall service experience.

Eligibility :

• College Graduate in Operations, Supply Chain, Business Administration, or a related discipline.
• Strong communication, stake-holder management, and problem-solving skills.
• Proficient in tools like Google Sheets and CRM tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Prior experience in operations, logistics, customer support, or supply chain is preferred.

Why Join Teachmint?

• Gain hands-on experience managing nationwide service operations.
• Work with an industry-leading Interactive Intelligent Panel brand.
• Learn from experienced operations and supply chain professionals.
• Exposure to enterprise tools, real-world logistics, and customer operations.

Disclaimer:

Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.