Associate Service Engineer

Stryker; Chennai District; On-site; INR 420,000 - 780,000; Full time

Job summary

Stryker is seeking a Field Service Engineer to operate in a field-based role with extensive travel. You will collaborate with senior engineers and the sales team to service biomedical equipment, manage field inventories, and document service activities. This position requires strong problem-solving, communication, and independent scheduling.

The role emphasizes hands-on maintenance, constant travel (about 80%), and adherence to safety and quality standards across customer sites.

Qualifications

• 3+ years of relevant field service experience.
• Diploma or Engineering in Electronics/Biomedical/Electrical.
• OT experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Exercise sound judgment within defined practices to obtain solutions.
• Independently manage work calendar and travel schedule.
• Collaborate with Sr. Field Service Engineers and Sales Team.
• Manage field inventory, tools, test equipment, and technical documentation.
• Prepare field service documentation: reports, expense reports, checklists.

Skills

Field service experience

Customer interaction skills

Problem-solving

Time management

Education

Diploma or Engineering in Electronics/Biomedical/Electrical

Job description

Job Description:

Work Flexibility: Field-based

What you will do:

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule
• Collaborate with Sr. Level Field Service Engineers and Sales Team
• Manage and control field inventory, tools, test equipment, technical documentation.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.
  

What You Need –

• 3+ years of relevant experience – required.
• Diploma or Engineering in Electronics/ Biomedical/Electrical – required.
• Previous experience as a technical field service professional or in a relevant capacity is – preferred.
• Experience in OT is - preferred.
• Demonstrates functional technical, problem-solving, and analytical skills – required.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.
• Possess ability to follow mentorship instructions and guidance – required.
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
• Time management skills to effectively meet customer - required

Travel Percentage: 80%