Associate Senior Telecom Engineer

Netclaim; Bengaluru; Hybrid; INR 723,000 - 978,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX is seeking an Associate Senior Telecom Engineer in Bengaluru to join our Telecom team that manages day-to-day delivery and maintenance of customer telephony solutions. You will configure and set up new customer telephony programs, maintain and update existing ones, research routing plans, and coordinate with vendors to ensure optimal performance.

The ideal candidate demonstrates high attention to detail, strong technical acumen, excellent communication, and problem-solving abilities.

Qualifications

• 2+ years of customer service experience; telephony administration preferred.
• Advanced verbal and written communication skills.
• Ability to manage non-technical investigations and provide solutions.

Responsibilities

• Collaborate in office two days a week with team.
• Provide testing services for international telephony architecture to validate connectivity and performance for inbound services.
• Validate calling plans have correct terminations and proper setup in program setups.
• Develop submission mechanisms to identify testing requirements to vendors and internal resources.
• Develop and maintain reporting structures for test results to customers.

Skills

Customer service

Telephony administration

Advanced communication

Problem solving

Microsoft Windows & Office

Job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values . We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for a new Associate Senior Telecom Engineer to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!

You will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors.

The ideal candidate will have high attention to detail, good technical acumen, good communication skills and is a problem-solver.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

• Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Collaborate in office two days a week with team
• Provide testing services for international telephony architecture to validate connectivity and performance for inbound services
• Validate calling plans have correct terminations and have been properly set up in appropriate program setups
• Develop submission mechanisms to identify testing requirements to various vendors and internal resources
• Develop and maintain reporting structures for communicating test results to internal and external customers
• Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
• Track and maintain open issues through resolutionWork with other members of the Telecom group to implement continuous improvements through best practices and maintain best-of-class telephony offerings for each operational country
• Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
• Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
• Participate in special projects or other responsibilities as assigned

What you’ll bring:

• 2+ years of customer service experience; telephony administration experience preferred
• Advanced verbal and written communication skills
• Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions
• The ability to manage conflict effectively, high attention to detail, excellent follow through, reliability and prioritization skills
• Proficiency in Microsoft Windows and Office
• A demonstrated ability to manage changing priorities and execute efficiently within a dynamic and evolving organisation
• Skilled in working with customers to gather requirements and translate business needs into technology solutions
• Culture Agility.Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 850,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.