Senior Implementation Specialist (Fixed - Term)

Netclaim; India; Hybrid; INR 891,000 - 1,089,000; Part time

Benefits offered by this job

Night shift differential

Job summary

NAVEX is seeking an 18-month contract Senior Implementation Specialist to lead customer implementations of our integrated risk and compliance software. You will manage project timelines, coordinate resources, and conduct virtual meetings and training sessions in a hybrid work setting.

Be present in the NAVEX office at least 2 days per week and support on-time delivery. The role requires 3+ years in customer service, PM, or implementation, attention to detail, and the ability to work

Qualifications

• 3+ years of experience in a customer service, project management, and/or implementation role.
• Strong attention to detail with reliable follow-through.
• Ability to work independently as well as in a team.
• Interest in learning and applying AI tools responsibly.

Responsibilities

• Provide world-class customer service to NAVEX customers.
• Set expectations, timelines, and motivate customers to deliver on time.
• Coordinate resources for flawless project execution.
• Manage multiple implementation projects to successful completion.
• Configure customer software using proprietary tools.
• Provide status updates and forecast project completion.

Skills

Customer service

Project management

Implementation

Microsoft Office

Tools

Microsoft Office

Job description

Senior Implementation Specialist (Fixed - Term)

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values . We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for an 18-month contract Senior Implementation Specialist to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!

Are you someone who is organized, detail-oriented, and an excellent communicator? Are you interested in building a career in Project Management? If so, this Senior Implementation Specialist role may be a great fit for you!

NAVEX is seeking a contract Senior Implementation Specialist for an 18-month engagement who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. In this role, you will leverage the implementation team’s collective experience and learn our highly effective project management methodology while owning a portfolio of implementation projects, with a focus on successful and on-time delivery.

As an Senior Implementation Specialist, you will manage project timelines, support customers in planning and tracking key deliverables, configure customer software solutions, and lead virtual customer meetings and training sessions.

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you’ll get:

• Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completionMaintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets
• Work on other exciting internal initiatives, as specified by your team manager
• Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools
• Be present in the NAVEX office at least 2 days per week
• Be available to NAVEX customers during assigned shift (day, swing, or overnight)

What you’ll need:

• 3+ years of experience in a customer service, project management, and/or implementation role
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• The desire to learn, explore and experiment with AI tools
• A commitment to ethical and inclusive use of AI in our hiring and workplace practices
• Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) while leveraging NAVEX's core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.