Associate - Project Delivery

TING; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

TING in Mumbai is seeking a Project Delivery Manager to ensure timely project completion, prioritise team tasks, and resolve issues while escalating to team leads. You will maintain project documentation, track service metrics, and foster strong relationships with customers and account managers.

The ideal candidate shows leadership, clear communication, and robust MS Excel skills to drive reliable service delivery and continuous improvement across engagements.

Qualifications

• Experience in customer service; leadership experience is advantageous.
• Proficiency in MS Excel and business-support software.
• Strong customer service, project management, and quality control skills.
• Excellent leadership and customer service abilities.
• Strong teamwork and attention to detail.

Responsibilities

• Manage the project scope documents.
• Manage milestones with timelines and achieve them.
• Manage scope creeps.
• Manage change requests and estimate efforts for changes.
• Maintain positive relationships with AMs / customers.
• Identify customer needs and translate them into tasks.
• Oversee service delivery within the business context.
• Lead the service delivery team and ensure processes and tasks run efficiently.
• Assess customer feedback to improve services.
• Build partnerships and liaise with team leaders to define services and delivery criteria.

Skills

Leadership

Customer service

Project management

Quality control

Teamwork

Attention to detail

Communication skills

Tools

MS Excel

Job description

We are looking for dedicated Project Delivery managers who can complete the projects in the given timelines. You will need to focus on prioritizing team's tasks based on the plan, solve the issues faced by the team. Escalating technical issues to team leads.

Project delivery Manager will be responsible for maintaining strong project documentation and improving our services to maintain customer satisfaction. The main tasks of a Project Delivery Manager will include managing projects, fixing reliability issues, tracking service metrics. Candidate should demonstrate strong leadership and team working skills. You should also demonstrate excellent communication and computer skills.

Responsibilities:

• Managing the project scope documents.
• Managing Milestones with timelines and achieving it
• Managing scope creeps.
• Managing change requests and estimating efforts required for change.
• Maintaining positive relationships with AMs / customers.
• Identifying customer needs and set them as tasks.
• Overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.

Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Requirements:

• Experience in customer service, leadership may be advantageous.
• Good MS EXCEL and computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.