Global Service - Delivery Manager

SmartDocs, Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SmartDocs, Inc. in Hyderabad is looking for a Global Service - Delivery Manager to oversee and manage key client projects. This role involves coordinating with teams to ensure projects are executed flawlessly and delivered within scope and schedule. The ideal candidate will possess strong client-facing communication skills and a Bachelor’s Degree, bringing experience in managing multiple projects effectively. A flexible attitude and keen attention to detail are essential for success in this position.

Qualifications

• Experience managing multiple projects with a client-focused attitude.
• Proficiency in creating project documentation and tracking plans.
• Ability to communicate effectively with internal teams and clients.

Responsibilities

• Manage key client projects from direction to execution.
• Ensure projects are delivered on-time and within scope.
• Develop and maintain comprehensive project documentation.
• Perform risk management to minimize project risks.

Skills

Client-facing communication

Detailed project planning

Risk management

Attention to detail

Multitasking

Education

Bachelor's Degree in a relevant field

Job description

So, what do you do as a Global Service - Delivery Manager? You are responsible to manage key client project in direction, coordination, implementation, execute, control and completion & supervision of complete project & process, while remaining aligned with strategy, commitments and goals of the organization. Oversee all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress of project. They make sure the scope of the project & process is clear, reporting regularly on the progress of the project and that it is staying on the approved schedule.

The successful candidate will work directly with "C" team to ensure deliverables fall within the applicable scope. You will coordinate with other teams & departments to ensure all aspects of each project are compatible. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key Responsibilities

• Execute the overall project, internal resources and Clients for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope.
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope and schedule using appropriate verification techniques.
• Report and escape to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with Key clients.
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed specifications and clarify requirements of each project.
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Demonstrated ability to successfully manage a full workload across multiple projects.
• A flexible attitude with respect to work assignments and ready to learn.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.