Associate Program Manager, Website Delivery

Gushwork; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Gushwork, a leading AI startup based in Bengaluru, is seeking an Associate Program Manager to manage client onboarding and feedback implementation. You will work closely with a talented team to transform abstract feedback into actionable tasks, coordinating the development phases and ensuring clients' needs are met efficiently.

The ideal candidate will thrive in a fast-paced environment, have 1-2 years of experience at an early-stage startup, and possess sharp written communication skills. This role requires availability for US-hour calls to engage effectively with clients.

Qualifications

• 1 to 2 years experience at an early-stage startup.
• Ability to communicate complex information succinctly.
• Available for customer calls in US hours.

Responsibilities

• Co-run client onboarding calls with CSMs.
• Drive feedback implementation from teaser to live website.
• Translate unstructured customer feedback into clear specs.

Skills

Web development familiarity

Sharp written communication

Follow-through

Tools

Figma

CRM systems

Job description

About Us:

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity—by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including SIG, Lightspeed, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point—moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below—if you feel it’s a fit, we are excited to meet you.

Here’s what it’ll be like to work in this role:

We are scaling a new motion: website redesign and delivery for existing Gushwork clients. The Associate Program Manager owns the journey from onboarding to go-live, working alongside CSMs, web engineers, and the founder.

This is a chaotic‑to‑clarity role. You will be on US‑hours calls with customers, then immediately turning fuzzy feedback into concrete, prioritized asks for engineering. The pace is high. You should want that, not tolerate it.

What you will do:

• Co‑run client onboarding calls with CSMs. 3 to 5 a week. Push past the surface ask to find the real need.
• Drive feedback implementation from teaser to mockup to live website, without dropping threads.
• Coordinate development phases. Decide what is needed from the customer and when, and make sure CSMs collect it on time.
• Own go‑live and the post‑live request queue.
• Translate unstructured customer feedback into clear specs for web developers.
• Spot patterns across niches and feed them back into the Onboarding Studio so the AI pipeline keeps getting sharper.

What we are looking for:

• 1 to 2 years at an early‑stage startup. You have operated inside chaos and brought structure to it.
• Web development familiarity. You can read a Figma file, follow a frontend developer’s debugging, and hold your own in a technical thread without bluffing.
• Available for customer calls in US hours. This is a hard constraint of the role.
• Bias to follow‑through. You finish what you start and you remember what others forget.
• Sharp written communication. You can compress a 30‑minute messy call into 5 lines a developer can act on.
• Comfortable owning outcomes, not just tasks.

Bonus:

• Experience at a niche, fast‑moving startup in product, delivery, or operations.
• Worked directly with founders and solo CEOs as customers.
• Familiarity with CRMs, chatbots, hosting, or DNS.