Associate Product Manager

Nxtwave Disruptive Technologies; Hyderabad, Pune District, Bengaluru; Vor Ort; INR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

NxtWave in Hyderabad is seeking a Product Operations & CRM lead to own the AI calling, operations flows, and CRM end-to-end. You will run voice agents, streamline how teams work, and ensure CRM data is accurate and insights-ready, collaborating with Sales, Talent Acquisition, Operations, and Technology.

You have hands-on experience with AI tools, LLMs, and voice agents, plus CRM platforms like LeadSquared, Salesforce, Zoho, or HubSpot.

Qualifikationen

• 24 years in product ops, CRM management, business operations, or a similar role.
• Hands-on experience with AI tools, LLMs, and voice agents.
• Proven experience writing and optimizing prompts for AI calling / voice agents.
• Hands-on CRM experience (LeadSquared, Salesforce, Zoho, HubSpot).
• Strong process thinking with an eye for optimization.
• Data-savvy: Excel/Sheets required, SQL a plus.
• Strong stakeholder management and ability to handle multiple projects against tight deadlines.
• Clear communication, ownership mindset, and comfort in a fast-paced startup.

Aufgaben

• Own AI Calling product end-to-end: setup, configuration, and management of voice agents across use cases and Indian languages.
• Write, test, and refine voice agent prompts: persona, tone, objectives, objection handling, guardrails, and multilingual flows; version and A/B test prompts.
• Review recordings and transcripts to identify drop-offs and improve agent behavior.
• Coordinate with voice AI vendors on issues, feature requests, SLAs, and billing; track usage and reduce cost per call.
• Map workflows, remove bottlenecks, and automate manual steps to cut TAT.
• Define SOPs for new flows, track SLAs, and train teams to adopt them.
• Ensure calls and processes follow data privacy standards and company guidelines.
• Manage CRM setup: fields, stages, pipelines, lead routing, and automations.
• Connect AI calling platform with CRM/ATS for synchronized call outcomes.
• Build CRM dashboards, track KPIs (connect rate, conversion, drop-offs, cost per outcome), and share weekly insights with leadership.
• Serve as the single point of contact for Sales, TA, and Ops on these systems.

Kenntnisse

CRM management

AI tools

Prompt engineering

Data analysis (Excel/Sheets)

Stakeholder management

Process optimization

Cross-functional collaboration

Communication

Adaptability

Tools

LeadSquared

Salesforce

Zoho

HubSpot

Jobbeschreibung

NxtWave is a fast-growing Hyderabad-based EdTech company founded by IIT alumni. It helps students build industry-ready tech skills and land jobs at top companies, teaching in English and regional languages. Its programs include CCBP 4.0 Academy and NxtWave Institute of Advanced Technologies (NIAT). Backed by leading investors, NxtWave is building AI‑first systems across learning, sales, and hiring.

About the Role

Own NxtWave's AI calling, operations flows, and CRM end to end. You'll run the voice agents, streamline how teams work, and keep the CRM accurate and insight‑ready, working with Sales, TA, Ops, and Tech teams.

Key Responsibilities

AI Calling

• Own the AI Calling Product: Take full ownership of the AI calling platform we provide. Set up, configure, and manage voice agents across use cases and Indian languages.
• AI Calling Prompting: Write, test, and refine voice agent prompts: persona, tone, call objectives, objection handling, guardrails, and multilingual flows. Version and A/B test prompts to lift connect and conversion.
• Agent Performance: Review recordings and transcripts to find drop‑offs and fix agent behaviour.
• Vendor & Cost: Coordinate with voice AI vendors on issues, feature requests, SLAs, and billing. Track usage and reduce cost per call.

Operations

• Process Optimization: Map workflows, remove bottlenecks, and automate manual steps to cut TAT.
• SOPs & SLAs: Define SOPs for new flows, track SLAs, and train teams to adopt them.
• Quality & Compliance: Ensure calls and processes follow company guidelines, consent norms, and data privacy standards.

CRM Management

• CRM Ownership: Manage CRM setup: fields, stages, pipelines, lead routing, and automations.
• Integrations: Connect the AI calling platform with CRM/ATS so call outcomes sync accurately.
• Data Hygiene: Keep lead data clean: dedupe records, maintain status accuracy, and manage user access.
• Reports & Insights: Build CRM dashboards, track KPIs (connect rate, conversion, drop‑offs, cost per outcome), and share weekly insights with leadership.
• Stakeholder Management: Act as the single point of contact for Sales, TA, and Ops on these systems; align priorities and manage expectations.

What We're Looking For

• 24 years in product ops, CRM management, business operations, or a similar role
• Hands‑on experience with AI tools, LLMs, and voice agents
• Proven experience writing and optimizing prompts for AI calling / voice agents
• Hands‑on CRM experience (e.g., LeadSquared, Salesforce, Zoho, HubSpot)
• Strong process thinking with an eye for optimization
• Data‑savvy: Excel/Sheets required, SQL a plus
• Strong stakeholder management and ability to handle multiple projects against tight deadlines
• Clear communication, ownership mindset, and comfort in a fast‑paced startup

Good to Have:

Voice AI platforms (ElevenLabs, Hooman Labs, OSVI), APIs/webhooks, no‑code/low‑code tools (Replit, n8n)