Associate Process Analyst – Human Resource Operations – Learning Administration

IBM

Bengaluru

On-site

INR 350,000 - 520,000

Full time

4 days ago

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Job summary

IBM India Private Limited in Bengaluru is seeking an LMS Administrator to manage end-to-end LMS operations, including course setup, content deployment, learner management and reporting for global learning programs.

The role requires a Bachelor's degree with 0-1 year of Learning Operations or HR/LMS experience. Fresh graduates may apply; strong communication and MS Excel skills are valued.

Qualifications

Bachelor's degree required.
Master's degree preferred.
0–1 year experience in Learning Administration, HR Operations or Learning Operations.
Experience with Learning Management Systems preferred.

Responsibilities

End-to-end LMS administration including course setup, content deployment, learner management, testing and reporting.
Configure instructor‑led, virtual instructor‑led and self-paced programs.
Upload and deploy SCORM, AICC, xAPI content.
Perform end-to-end functional testing before production deployment.
Validate content launch, bookmarking, completion and transcript updates.
Manage learner enrollments, waitlists, cancellations and completions.
Generate reports on completion, attendance, compliance and learning metrics.
Coordinate with learning partners, vendors and content developers.
Identify automation and process improvement opportunities.

Skills

LMS administration

Communication

Analytical

Detail-oriented

Education

Bachelor's degree

Master's degree (preferred)

Tools

MS Excel

Reporting

Job description

Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations. Ensure accurate learning records and seamless learner experience across global learning programs.

Your role and responsibilities

Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.

Configure instructor-led, virtual instructor-led and self-paced programs.

Upload and deploy SCORM, AICC, xAPI and digital learning content.

Perform end-to-end functional testing before production deployment.

Validate content launch, bookmarking, completion, passing score and transcript updates.

Manage learner enrollments, assignments, waitlists, cancellations and completions.

Resolve learner, instructor and manager queries within SLA.

Maintain LMS data integrity and training records.

Generate reports on completion, attendance, compliance and learning metrics.

Coordinate with learning partners, vendors and content developers.

Identify automation and process improvement opportunities.

Support virtual classroom scheduling and session administration.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Graduate with 0-1 years experience in Learning Administration, HR Operations or Learning Operations.

Experience working on Learning Management Systems preferred.

Fresh graduates may apply.

Experience supporting global stakeholders preferred.

Preferred technical and professional experience

Knowledge of LMS administration and learning operations.

MS Excel and reporting proficiency.

Strong communication and customer service skills.

Analytical and problem-solving capabilities.

Attention to detail and data accuracy.

Ability to work in a fast-paced, deadline-driven environment.

Years of Experience:0-1

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Process Analyst Human Resource Operations - EDM

Job ID

130415

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work