Associate - Parent Relations

Cognita Asia Holdings Pte Ltd; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Lunch on school-working days

School transport as per bus routes

Comprehensive Medical Insurance

Personal accident policy

Term Life policy

Professional Development

Job summary

CHIREC International School in Hyderabad seeks a proactive Parent Relations Officer to serve as the primary liaison between the school and the parent community. The role focuses on fostering open communication, addressing parent concerns, and promoting engagement across school activities.

You will work with leadership, teachers, and staff to enhance parental involvement, plan events, and implement strategies to improve overall parent satisfaction while maintaining professional conduct and

Qualifications

• Experience in educational administration or school counselling.
• Fluency in multiple languages, depending on the parent community’s demographics.
• Familiarity with the local education system and community resources.

Responsibilities

• Act as the first point of contact for parents, addressing inquiries and concerns in a timely, professional manner.
• Develop and maintain effective communication channels (newsletters, emails, social media, school websites) to inform parents of news, events, and policies.
• Coordinate parent meetings including parent-teacher conferences, workshops, and events.
• Foster strong, positive relationships between the school and the parent community.
• Organize and participate in events that encourage parent involvement (volunteer programs, fundraising, committees).
• Work with leadership to improve parent engagement and satisfaction.
• Mediate and resolve conflicts between parents and school staff with fair outcomes.
• Maintain neutral, professional stance and protect interests of school and parents.
• Collect, analyze, and report parent feedback to improve policies and practices.
• Implement strategies to increase parent satisfaction and address concerns.
• Conduct surveys and focus groups to gather parent input on school matters.

Skills

Communication

Multilingual

Educational Administration

Education

Bachelor’s degree in education or related field

Job description

About the School –

CHIREC INTERNATIONAL SCHOOL

CHIREC International is a leading K-12 school located in Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP), Cambridge International Examinations (CIE) and Central Board of Secondary Education (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddy as a summer camp that offered programmes in fine arts, performing arts, computers, indoor and outdoor sports. Today, CHIREC is one of the premier educational institutions in the country for excellence in academics and co-curricular activities. CHIREC’s mission is to nurture the innate potential of its students to enable them to excel in whatever they choose. The school helps students to grow and evolve into open-minded, ethical and caring individuals who are focused and encouraged to set goals, attain them and exceed expectations. As a valued member of the Cognita global group, and recognized by respected educational bodies like the Council of International Schools (CIS)and the IB Organization, CHIREC International School is known for its exceptional quality of education.

About Cognita

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too.

We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class.

It’s an individual approach that empowers every school, teacher and student to focus on what they do best. And thrive.

About the role

This position serves as the primary liaison between the school and the parent community. This role is crucial in fostering strong relationships between parents, students, and the school, ensuring open communication and addressing parent concerns. The Parent Relations Officer will work closely with school leadership, teachers, and administrative staff to promote a positive school environment and enhance parental involvement in school activities.

What you will be doing

• Act as the first point of contact for parents, addressing inquiries, concerns, and requests in a timely and professional manner.
• Develop and maintain effective communication channels, including newsletters, emails, social media, and school websites, to keep parents informed of school news, events, and policies.
• Coordinate parent meetings, including parent-teacher conferences, workshops, and special events.
• Foster strong, positive relationships between the school and the parent community.
• Organize and participate in events that encourage parent involvement in school activities, such as volunteer programs, fundraising events, and school committees.
• Work with the school’s leadership team to identify and address areas for improvement in parent engagement and satisfaction.
• Mediate and resolve conflicts between parents and school staff, ensuring fair and constructive outcomes.
• Maintain a neutral and professional stance in all interactions, safeguarding the interests of both the school and the parent community.
• Collect, analyse, and report on parent feedback to help improve school policies and practices.
• Implement strategies to increase parent satisfaction and address common concerns.
• Conduct surveys and focus groups to gather input from parents on various school matters.
• Provide support to parents navigating school processes, such as admissions, transitions, and accessing school resources.
• Assist in organizing orientation sessions for new parents and students to ensure a smooth introduction to the school environment.
• Work with school counsellors to provide additional support to families as needed.
• Collaborate with teachers, administrative staff, and the school leadership team to ensure consistent and clear communication with parents.
• Act as a liaison between the school and the parent-teacher association (PTA), supporting their initiatives and facilitating cooperation.
• Maintain accurate records of parent interactions, events, and feedback.
• Prepare reports for the school leadership on parent engagement and satisfaction.
• Assist in the development and implementation of school policies related to parent involvement.

Position Requirements

• Experience in educational administration or school counselling.
• Fluency in multiple languages, depending on the parent community’s demographics.
• Familiarity with the local education system and community resources.

Qualifications

• Bachelor’s degree in education, communication, or a related field.
• Proven experience in a similar role, preferably within an educational setting.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Proficiency in using communication tools and technology, such as email, social media, and school management systems.

Job Location

Hyderabad

Benefits at CHIREC

• Competitive salary depending upon qualifications and experience
• Lunch on all school-working days
• School transport as per the available bus routes
• Comprehensive Medical Insurance
• Personal accident policy
• Term Life policy
• Professional Development