Front Office Associate

Cognita Asia Holdings Pte Ltd; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Lunch on school-working days

School transport

Medical Insurance

Personal accident policy

Term Life policy

Professional Development

Job summary

CHIREC International School in Hyderabad seeks a Front Office Associate to be the first point of contact for parents, students, staff and visitors. You will manage front desk operations, handle inquiries, maintain records in the school management system, and support admissions and daily administration in a dynamic international environment.

The role requires excellent English communication, robust organizational skills, discretion with confidential information, and a professional, courteous

Qualifications

• Bachelor’s degree (preferred) or equivalent qualification.
• Minimum 1–2 years of experience in front office or administrative roles; experience in a school or educational institution is an advantage.
• Excellent communication and interpersonal skills in English (additional languages are a plus).
• Proficiency in MS Office (Word, Excel, Outlook) and school management systems.
• Strong organizational and multitasking abilities.
• Professional appearance and courteous attitude.
• Ability to handle confidential information with discretion.
• Cultural sensitivity and adaptability to work in a diverse, international community.

Responsibilities

• Welcome and assist parents, students, staff, and visitors in a warm, professional, and efficient manner.
• Answer incoming phone calls and emails; provide accurate information or route inquiries to appropriate departments.
• Maintain a tidy and organized reception area reflecting the school’s professional image.
• Manage visitor sign‑ins, issue visitor passes and ensure adherence to school security protocols.
• Assist with daily administrative tasks such as filing, document preparation, photocopying, and data entry.
• Support the admissions team with inquiries, applications, and scheduling of school tours.
• Maintain student and parent contact records in the school management system.
• Coordinate meeting schedules, appointments, and room bookings.
• Disseminate important school announcements and circulars to parents and staff as required.
• Handle courier services, mail distribution, and correspondence.
• Liaise with other departments to ensure smooth communication and efficient workflow.
• Assist in organizing school events, parent‑teacher meetings, and official functions.
• Coordinate logistics for visitors, such as refreshments and room arrangements.

Skills

Excellent communication in English

MS Office proficiency

Organizational skills

Interpersonal skills

Cultural sensitivity

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

School management systems

Job description

About the School –

CHIREC INTERNATIONAL SCHOOL

CHIREC International is a leading K-12 school located in Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP), Cambridge International Examinations (CIE) and Central Board of Secondary Education (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddy as a summer camp that offered programmes in fine arts, performing arts, computers, indoor and outdoor sports. Today, CHIREC is one of the premier educational institutions in the country for excellence in academics and co‑curricular activities. CHIREC’s mission is to nurture the innate potential of its students to enable them to excel in whatever they choose. The school helps students to grow and evolve into open‑minded, ethical and caring individuals who are focused and encouraged to set goals, attain them and exceed expectations. As a valued member of the Cognita global group, and recognized by respected educational bodies like theCouncil of International Schools (CIS)and the IB Organization, CHIREC International School is known for its exceptional quality of education.

About Cognita

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class. It’s an individual approach that empowers every school, teacher and student to focus on what they do best. And thrive.

About the role

The Front Office Associate serves as the first point of contact for parents, students, staff, and visitors. The role is responsible for managing front desk operations, providing high-quality customer service, handling inquiries, and supporting the administrative functions of the school. The position requires excellent communication skills, cultural sensitivity, and a professional demeanor consistent with the school’s international environment.

What you will be doing

• Welcome and assist parents, students, staff, and visitors in a warm, professional, and efficient manner.
• Answer incoming phone calls and emails; provide accurate information or route inquiries to appropriate departments.
• Maintain a tidy and organized reception area reflecting the school’s professional image.
• Manage visitor sign‑ins, issue visitor passes and ensure adherence to school security protocols.
• Assist with daily administrative tasks such as filing, document preparation, photocopying, and data entry.
• Support the admissions team with inquiries, applications, and scheduling of school tours.
• Maintain student and parent contact records in the school management system.
• Coordinate meeting schedules, appointments, and room bookings.
• Disseminate important school announcements and circulars to parents and staff as required.
• Handle courier services, mail distribution, and correspondence.
• Liaise with other departments to ensure smooth communication and efficient workflow.
• Assist in organizing school events, parent‑teacher meetings, and official functions.
• Coordinate logistics for visitors, such as refreshments and room arrangements.

Who we are looking for:

Qualifications & Skills

• Bachelor’s degree (preferred) or equivalent qualification.
• Minimum 1–2 years of experience in front office or administrative roles; experience in a school or educational institution is an advantage.
• Excellent communication and interpersonal skills in English (additional languages are a plus).
• Proficiency in MS Office (Word, Excel, Outlook) and school management systems.
• Strong organizational and multitasking abilities.
• Professional appearance and courteous attitude.
• Ability to handle confidential information with discretion.
• Cultural sensitivity and adaptability to work in a diverse, international community.

Job Location: Hyderabad

Benefits at CHIREC

• Competitive salary depending upon qualifications and experience
• Lunch on all school-working days
• School transport as per the available bus routes
• Comprehensive Medical Insurance
• Personal accident policy
• Term Life policy
• Professional Development

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.