Associate - Business Applications Support

Cognita Schools

Hyderabad

On-site

INR 800,000 - 1,400,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Lunch on school working days

School transport

Medical insurance

Personal accident policy

Term life policy

Professional development

Job summary

CHIREC International School in Hyderabad, India, part of Cognita, is seeking an experienced candidate for a Business Applications Support role. You will provide operational support for business applications, coordinate with vendors, and assist end users while maintaining documentation and ensuring smooth application operations across the organization.

The role covers ERP, LMS, CRM, and Microsoft 365 workflows, user management, testing, and post-implementation support, with a focus on delivering

Qualifications

Bachelor's degree in computer science or IT.
4–6 years of experience in Business Applications Support.

Responsibilities

Provide Level 1 and Level 2 support for business applications.
Manage user accounts, roles, and access records.
Monitor application availability and performance.
Coordinate ERP, LMS, CRM, and Microsoft 365 workflows.
Document business processes and configure system settings.
Support Go-Live activities and post-implementation issues.
Conduct UAT and gather user feedback.

Skills

Application Support

User Management

Documentation & Training

Education

Bachelor’s degree in computer science or Information Technology or equivalent

Tools

ERP

LMS

CRM

Microsoft 365

Job description

CHIREC INTERNATIONAL SCHOOL

CHIREC International is a leading K‑12 school located in Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP), Cambridge International Examinations (CIE) and Central Board of Secondary Education (CBSE). CHIREC was founded in 1989 by Founder‑Director, Ratna Reddy as a summer camp that offered programmes in fine arts, performing arts, computers, indoor and outdoor sports. Today, CHIREC is one of the premier educational institutions in the country for excellence in academics and co‑curricular activities. CHIREC’s mission is to nurture the innate potential of its students to enable them to excel in whatever they choose. The school helps students to grow and evolve into open‑minded, ethical and caring individuals who are focused and encouraged to set goals, attain them and exceed expectations. As a valued member of the Cognita global group, and recognized by respected educational bodies like the Council of International Schools (CIS) and the IB Organization, CHIREC International School is known for its exceptional quality of education.

About Cognita

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class. It’s an individual approach that empowers every school, teacher and student to focus on what they do best. And thrive.

About The Role

To provide operational support for business applications, assist in implementation and enhancement projects, coordinate with vendors, support end users, maintain application documentation, and ensure smooth application operations across the organization.

What You Will Be Doing

Application Support & Administration
User Management
- Create, modify and deactivate user accounts.
- Manage roles and permissions.
- Maintain access control records.
- Support password and access-related requests.
Application Support
- Provide Level 1 and Level 2 support.
- Troubleshoot application issues.
- Resolve user tickets within SLA timelines.
- Escalate complex issues to vendors.
System Monitoring
- Monitor application availability.
- Track application performance issues.
- Verify scheduled jobs and integrations.
- Monitor data synchronization failures.
Business Application Management
- ERP
- LMS
- CRM
- Parent Portal
- Microsoft 365 Applications
- Workflow Automation Platforms
- Maintain application master data.
- Configure system settings.
- Support business process changes.
- Coordinate annual application reviews.
Application Implementation Projects
- Project Support
  - Gather user requirements.
  - Document business processes.
  - Conduct fit-gap analysis.
  - Prepare implementation documentation.
  - Coordinate project meetings.
- User Acceptance Testing (UAT)
  - Prepare test scenarios.
  - Execute test cases.
  - Record defects.
  - Verify fixes.
  - Obtain user sign-off.
- Go-Live Support
  - Conduct readiness checks.
  - Assist during rollouts.
  - Support end users after deployment.
- Track post-implementation issues.
Documentation & Knowledge Management
- Documentation
  - Maintain:
  - SOPs
  - User Guides
  - Configuration Documents
  - Application Inventory
  - Workflow Documents
  - Change Logs
  - Training Materials
  - Knowledge Base
  - Maintain troubleshooting guides.
  - Update help documents.
- Training & User Adoption
  - User Training
  - Conduct end-user training.
  - Support induction programs.
  - Conduct refresher sessions.
  - Assist users in adopting new features.
  - Collect user feedback.
  - Suggest process improvements.
Reporting & Data Support
- Operational Reporting
  - Generate system reports.
  - Validate report accuracy.
  - Assist departments with report requirements.
- Data Management
  - Import and export data.
  - Assist in data cleanup activities.
  - Support data migration activities.
  - Verify data quality after migration.