Associate - Business Applications Support

Cognita Asia Holdings Pte Ltd; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Lunch on school-working days

School transport

Medical Insurance

Personal accident policy

Term Life policy

Professional Development

Job summary

CHIREC International School, part of Cognita, is seeking an Associate in Business Applications Support to provide operational support for multiple business applications. The role covers user management, incident resolution, and coordinating with vendors to ensure smooth application operations across ERP, LMS, CRM, and related systems.

The candidate should have a Bachelor’s degree in computer science or IT and 4–6 years of experience in Business Applications Support, with strong documentation and

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent.
• 4–6 years of experience in Business Applications Support.

Responsibilities

• Provide Level 1 and Level 2 support for business applications across ERP, LMS, CRM, and other systems.
• Monitor application availability and performance, and coordinate with vendors for issue resolution.
• Assist in implementation and enhancement projects; document business processes and configurations.
• Support user training, go-live readiness, and post-implementation support.
• Maintain application master data and run routine maintenance tasks.
• Prepare operational reports and assist in data management activities.

Education

Bachelor’s degree in computer science, Information Technology, or equivalent

Tools

Microsoft 365

Job description

Associate - Business Applications Support

CHIREC INTERNATIONAL SCHOOL CHIREC International is a leading K-12 school located inHyderabad, India offering International Baccalaureate Diploma Programme (IBDP),Cambridge International Examinations (CIE) and Central Board of SecondaryEducation (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddyas a summer camp that offered programmes in fine arts, performing arts,computers, indoor and outdoor sports. Today, CHIREC is one of the premiereducational institutions in the country for excellence in academics andco-curricular activities. CHIREC’s mission is to nurture the innate potentialof its students to enable them to excel in whatever they choose. The schoolhelps students to grow and evolve into open-minded, ethical and caringindividuals who are focused and encouraged to set goals, attain them and exceedexpectations. As a valued member of the Cognita global group, and recognized byrespected educational bodies like the Council of International Schools (CIS)and the IB Organization, CHIREC International School is known for itsexceptional quality of education.

About Cognita

At Cognita, we know every student is unique. We nurture their distinctpersonalities and strengths. We support them academically, socially, andemotionally, wherever they are in the world, wherever they’re starting from.And each and every one of our schools is unique too.And we protect what’s special about them, while offering them rich knowledge,opportunities, and best practices.And they get to be part of something bigger.We open their classrooms to the collective wisdom of over 100 schools in 16countries, ensuring every child gets an education that’s, quite literally,world class.And it’s an individual approach that empowers every school, teacher and student tofocus on what they do best.And thrive.

What you will be doing

To provide operational support for business applications,assist in implementation and enhancement projects, coordinate with vendors,support end users, maintain application documentation, and ensure smoothapplication operations across the organization.

1. Application Support & Administration

User Management

• Create, modify and deactivate user accounts.
• Manage roles and permissions.
• Maintain access control records.
• Support password and access-related requests.

Application Support

• Provide Level 1 and Level 2 support.
• Troubleshoot application issues.
• Resolve user tickets within SLA timelines.
• Escalate complex issues to vendors.

System Monitoring

• Monitor application availability.
• Track application performance issues.
• Verify scheduled jobs and integrations.
• Monitor data synchronization failures.

2. Business Application Management

ERP

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

LMS

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

CRM

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

ParentPortal

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

Microsoft365 Applications

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

Workflow Automation Platforms

• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.

3. Application Implementation Projects

Project Support

• Gather user requirements.
• Document business processes.
• Conduct fit-gap analysis.
• Prepare implementation documentation.
• Coordinate project meetings.

User Acceptance Testing (UAT)

• Prepare test scenarios.
• Execute test cases.
• Record defects.
• Verify fixes.
• Obtain user sign-off.

Go-Live Support

• Conduct readiness checks.
• Assist during rollouts.
• Support end users after deployment.
• Track post-implementation issues.

4. Documentation & Knowledge Management

Documentation

• SOPs
• User Guides
• Configuration Documents
• Application Inventory
• Workflow Documents
• Change Logs
• Training Materials
• Knowledge Base

Maintenance

• Maintain troubleshooting guides.
• Update help documents.

5. Training & User Adoption

User Training

• Conduct end-user training.
• Support induction programs.
• Conduct refresher sessions.
• Assist users in adopting new features.
• Collect user feedback.
• Suggest process improvements.

6. Reporting & Data Support

Operational Reporting

• Generate system reports.
• Validate report accuracy.
• Assist departments with report requirements.

Data Management

• Import and export data.
• Assist in data cleanup activities.
• Support data migration activities.
• Verify data quality after migration.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent.
• 4–6 years of experience in Business Applications Support.

Benefits at CHIREC

• Competitive salary depending upon qualifications and experience
• Lunch on all school-working days
• School transport as per the available bus routes
• Comprehensive Medical Insurance
• Personal accident policy
• Term Life policy
• Professional Development