Assistant Manager - Operations

Wns; India; On-site; INR 300,000 - 500,000; Full time

Job summary

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Qualifications

• Graduate degree or equivalent.
• Shipping & Logistics process knowledge preferred.
• Strong English communication and team skills.

Responsibilities

• Ensure client deliverables are achieved.
• Manage team performance based on the SLA.
• Oversee attendance rostering and leave management.
• Escalate people issues and identify training needs.
• Coach and mentor staff, building relationships and discipline.
• Implement corrective actions to meet client requirements.
• Plan and manage workforce, TAT, SLAs, and productivity under pressure.

Skills

Attention to detail

English communication

Time management

Coaching & mentoring

Team leadership

Process training

Education

Graduate

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Qualification: GraduateKnowledge: Shipping & Logistics Process Knowledge – PreferableKey Accountabilities: Should ensure client deliverables are achieved Proactively managing & enhancing performance of the team based on the SLA Attendance rostering, leave management Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities Attention to details. Excellent verbal and written communication skills in English. Sense of responsibility. Methodical thinking. Ability to understand client requirements and respond effectively. Prepare & maintain accurate data. Strong knowledge of Time Management Experience in Managing client escalations/feedbacks effectively Address escalations and ensure timely resolution of issues. Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment Driving Quality & Efficiency projects, brainwaves within the teams Experience in Talent identification from associates and grooming them for next level Implementing corrective action as and when required ensuring client requirements are honored & met.

Qualifications

Graduate

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