Associate-Operations

guardianlife; Gurgaon; On-site; INR 250,000 - 400,000; Full time

Job summary

Guardian Life is seeking a detail-oriented professional based in India to support operations with excellent typing speed and communication abilities. The role requires flexibility to work night shifts and extended hours when deadlines demand.

You will contribute to accurate documentation, SOP maintenance, and process improvements while delivering quality service with a collaborative team approach.

Qualifications

• Typing speed of 35 WPM and strong written/oral communication.
• Willingness to work in different shifts, including nights.
• Proficient in MS Word, Excel and PowerPoint; familiarity with web-based systems.
• Ability to meet deadlines and work under pressure.
• Maintain documentation and SOPs; support process improvements.
• Participate in training sessions and team meetings.

Responsibilities

• Ensure quality service delivery and compliance with turnaround times.
• Execute issue and query resolution to maintain service accuracy.
• Maintain and update SOPs/Operating Instructions as needed.
• Identify, share, and implement process improvements.
• Collaborate with staff to meet shifting business needs and deadlines.
• Attend training sessions and participate in meetings.

Skills

Typing speed 35 WPM

Communication skills

Night shift readiness

Meet deadlines

Team collaboration

Pressure handling

Tools

Microsoft Office

Job description

Job Description:

• Good typing skills with speed of 35WPM
• Good Oral & written communication Skills
• Ability to work in Different Shift (Especially Night Shifts)
• Prior claims knowledge would be advantage.
• Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems.
• Flexibility of shift requirement as per business need
• Ability to meet deadlines
• Ability to work cooperatively with other staff and work well under pressure
• Occasional extended work hours/weekends to meet deadlines
• Ongoing delivery of quality service
• Ensure service accuracy through compliance (TAT)
• Maintain documentation of SOP's/Operating Instructions
• Identify, share, and implement process Improvements
• Executes Issue/Query Resolution
• Participation in training sessions, presentations and meetings.

Location:

This position can be based in any of the following locations: Chennai, Gurgaon Current Guardian Colleagues: