Associate – Operations

Jobtailor; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Jobtailor in India is seeking a detail-oriented professional to deliver quality service across shifts, including nights. You will maintain SOPs, ensure accuracy and timely processing of requests, and participate in training sessions to stay aligned with standards.

The role emphasizes strong communication, pressure handling, and willingness to adapt to changing business needs. Proficiency in MS Word/Excel/PowerPoint and web-based systems is required to support documentation and reporting.

Qualifications

• Typing speed of 35 WPM.
• Strong oral and written communication.
• Ability to work in different shifts, including night shifts.
• Prior claims knowledge is advantageous.
• Proficient with MS Word, Excel, PowerPoint and web-based systems.
• Flexible with shifting schedules to meet business needs.
• Ability to meet deadlines and work under pressure.
• Occasional extended hours and weekends.

Responsibilities

• Ongoing delivery of quality service.
• Ensure service accuracy through compliance (TAT).
• Maintain documentation of SOP's/Operating Instructions.
• Identify, share, and implement process improvements.
• Executes Issue/Query Resolution.
• Participation in training sessions, presentations and meetings.

Skills

Typing 35 WPM

Oral communication

Written communication

Under pressure

Deadline management

Cooperation

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Web-Based Systems

Job description

Responsibilities

• Ongoing delivery of quality service
• Ensure service accuracy through compliance (TAT)
• Maintain documentation of SOP's/Operating Instructions
• Identify, share, and implement process Improvements
• Executes Issue/Query Resolution
• Participation in training sessions, presentations and meetings.

Requirements

• Good typing skills with speed of 35WPM
• Good Oral & written communication Skills
• Ability to work in Different Shift (Especially Night Shifts)
• Prior claims knowledge would be advantage.
• Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems.
• Flexibility of shift requirement as per business need
• Ability to meet deadlines
• Ability to work cooperatively with other staff and work well under pressure
• Occasional extended work hours/weekends to meet deadlines

Core Competencies

Demonstrates strong oral and written communication skills while ensuring service accuracy and compliance. Capable of identifying process improvements and effectively resolving issues in a fast-paced environment.

Highest-signal resume keywords

• Good Typing Skills
• Microsoft Office Knowledge
• Claims Knowledge
• Issue Resolution
• Process Improvement

Hard Skills

• Typing Speed 35WPM
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Web-Based Systems

Soft Skills

• Oral Communication
• Written Communication
• Cooperation
• Ability to Work Under Pressure
• Flexibility

Industry Keywords

• Service Accuracy
• Compliance
• SOP Documentation
• TAT
• Training Participation