Senior Associate - Operations

WNS; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

WNS in Mumbai seeks a customer service associate to handle inquiries via webchat and other channels, delivering high-quality support. The role requires good communication skills, a typing speed of 30 WPM, and flexibility to work shifts. The candidate should be a team player with a willingness to multitask and use MS Office for daily tasks.

Graduate degree holders are preferred; training will be provided to ensure accurate record-keeping and customer satisfaction.

Qualifications

• Graduate degree required.
• Good communication skills.
• Typing speed of 30 WPM required.
• Experience in webchat preferred.
• Willingness to work in shifts.

Responsibilities

• Handle customer inquiries via webchat and other channels.
• Provide high-quality customer service and support.
• Maintain accurate records and assist with MS Office tasks.

Skills

Communication skills

Typing 30 WPM

Webchat experience

Multitasking

Team player

Education

Graduate

Tools

MS Office

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Candidate should have good communication skill, Should be good at customer services


• Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts


• Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office

Qualifications

Graduate