Associate Manager - Policy Servicing

Bharti AXA Life Insurance; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Bharti AXA Life Insurance in Mumbai invites applications for the role of Associate Manager - Policy Servicing (Maturity Payouts). You will oversee end-to-end processing of maturity payouts with high accuracy and ensure timely vouchers and compliant payouts.

This role requires 5-8 years in Life Insurance Operations, hands-on payout processing, strong Excel skills, and ability to manage customer queries while maintaining regulatory TAT.

Qualifications

• 5 to 8 years of experience in Life Insurance Operations/Policy Servicing.
• Hands-on experience in Maturity Payout Processing.
• Good knowledge of regulatory compliance and TAT management.

Responsibilities

• Process Life Insurance maturity payouts with high accuracy.
• Prepare payment vouchers for policy maturity settlements.
• Ensure adherence to internal and regulatory payout TAT.
• Maintain 100% accuracy while processing payouts.
• Handle customer queries and service requests related to maturity payouts.
• Update payout status in internal systems (RCS or equivalent).
• Maintain operational excellence and service quality.
• Prepare reports and MIS using MS Excel.
• Ensure compliance with company policies and IRDAI guidelines.
• Follow best operational practices to improve efficiency.

Skills

Maturity payout processing

MS Excel

Policy Servicing

Stakeholder management

Tools

RCS system

Job description

Job Title : Associate Manager - Policy Servicing (Maturity Payouts)

Company : Bharti AXA Life Insurance

Job Location : Mumbai - Malad

Deportment : Operation - Policy Servicing

Key Responsibilities

• Process Life Insurance maturity payouts with high accuracy.
• Prepare payment vouchers for policy maturity settlements.
• Ensure adherence to internal and regulatory payout TAT.
• Maintain 100% accuracy while processing payouts.
• Handle customer queries and service requests related to maturity payouts.
• Update payout status in internal systems (RCS or equivalent).
• Maintain operational excellence and service quality.
• Prepare reports and MIS using MS Excel.
• Ensure compliance with company policies and IRDAI guidelines.
• Follow best operational practices to improve efficiency.

Desired Candidate Profile

• 5 to 8 years of experience in Life Insurance Operations/Policy Servicing.
• Hands-on experience in Maturity Payout Processing.
• Good understanding of payment voucher preparation.
• Experience in handling customer/service requests.
• Good knowledge of regulatory compliance and TAT management.
• Proficient in MS Excel.
• Strong attention to detail and analytical skills.
• Good communication and stakeholder management skills.

Email id - [e-mail]

Contact No - 8788062280