Executive - Insurance

Capita; Mumbai City; On-site; INR 400,000 - 550,000; Full time

Job summary

Capita in Mumbai is seeking an Executive - Insurance to support customer service objectives and compliance with procedural and regulatory requirements. You will handle changes and inquiries, process documents, and contribute to valuation, quotes, and policy details.

The role requires managing multiple tasks, adhering to SLAs across channels, and committing to continuous training and knowledge enhancements in pensions and internal systems as part of personal and performance development.

Responsibilities

• Handle changes of address, name, notices and provide policy details
• Answer member queries across multiple channels within SLAs
• Adhere to Capita policies and regulatory requirements
• Complete training to enhance pensions and internal systems knowledge
• Identify and report risks, complaints, and breaches promptly

Job description

Job title:

Executive - Insurance

Job Description:

• Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports
• Be available to answer member queries within the agreed SLA targets across multiple communication channels
• Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies
• Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability
• Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent