Associate Manager - Customer Services

Adani Transmission (ATL); Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Adani Transmission (ATL) in Ahmedabad district seeks a results-driven logistics and customer service professional. You will be the primary contact for cargo status, documentation, and service queries, delivering timely updates on container movements and delivery schedules.

Responsibilities include coordinating with shipping lines, CHA, and internal teams to meet SOPs, ensuring compliance with regulations, and maintaining accurate records for reporting and performance tracking.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field.
• 5-7 years in sales within CFS, logistics, or freight forwarding industry.
• Familiarity with EDI systems and shipping line coordination is an advantage.

Responsibilities

• Act as the primary point of contact for customers regarding cargo status, documentation, and service queries.
• Provide timely updates on container movement, clearance status, and delivery schedules.
• Coordinate shipments with CHA, shipping lines, and internal teams to ensure smooth cargo handling and accurate invoicing.

Skills

Customer service

Logistics coordination

EDI systems

Communication skills

Education

Bachelor's degree in Business Administration or Logistics

Tools

EDI systems

Job description

• Bachelor s degree in Business Administration, Logistics, or related field.
• Experience: 5-7 years in sales within CFS, logistics, or freight forwarding industry.
• Familiarity with EDI systems and shipping line coordination is an advantage.

1. Customer Interaction & Support:

• Act as the primary point of contact for customers regarding cargo status, documentation, and service queries.
• Provide timely updates on container movement, clearance status, and delivery schedules.
• First level of escalation to ensure resolution of customers queries and overall customer satisfaction.

2. Documentation & Compliance:

• Co-ordinate shipments and mentor team to meet all customer SOP requirements.
• Co-ordinate with documentation team for shipping documents framework.
• Ensure compliance with customs regulations and CFS operational procedures.

3. Coordination:

• Liaise with shipping lines, CHA (Custom House Agents), transporters, and internal teams for smooth cargo handling.
• Coordinate with operations and billing teams to resolve discrepancies and ensure accurate invoicing.

4. Issue Resolution:

• Handle customer complaints and service issues promptly and professionally.
• Escalate unresolved issues to the concerned department or manager.

5. Reporting & Record Keeping:

• Maintain accurate records of customer interactions, cargo status, and documentation.
• Prepare daily/weekly reports on customer service performance and cargo movement

Skills & Competencies:

• Strong communication and interpersonal

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