Associate Manager

IQVIA Consulting and Information Services India Private Limited (IN02); Mumbai; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

IQVIA Inc. in Mumbai seeks a Senior Medical Sales Manager to lead a team of Medical Representatives across a region. You will drive revenue, ensure client satisfaction, and uphold regulatory and company standards. The role includes onboarding, coaching, and coordinating resource allocation with HR and L&D.

You will monitor KPIs, manage territory partnerships, and ensure accurate client billing while mentoring staff toward professional development and compliance with industry codes.

Qualifications

• Bachelor's Degree Life Science or related field Req.
• 5 years medical sales exp incl. line management Req.
• Understanding of Pharma market and procedures.
• Knowledge of national and local health service structures.
• Valid driver’s license in state/region.

Responsibilities

• Lead Medical Representatives to hit revenue and client satisfaction targets.
• Plan, assign and direct work; appraise performance and coach staff.
• Approve HR actions and conduct onboarding with HR & L&D.
• Ensure staff have tools, access and training; monitor training plans.
• Recruit adequate resources; track progress against business plan.
• Mentor staff and drive territory management system compliance.
• Collaborate with customer salesforces at territory/regional levels.
• Ensure accurate client charges and KPI-driven action on targets.
• Identify risks, implement corrective actions and report issues.
• Ensure professional conduct per industry codes; perform other duties.

Skills

Leadership & team management

Coaching/mentoring

Communication skills

Education

Bachelor's degree in Life Sciences or related field

Tools

MS Office

CRM systems

Job description

Job Overview

Manage a team of Medical Representatives within a designated office, country or region in order to achieve revenue, profit targets and client satisfaction.

Essential Functions

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.


• Approve actions on human resources matters.


• Conduct on-boarding training for new staff in conjunction with Human Resources and Learning and Development training programs.


• Ensure that staff have the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan and mentored training experiences, as applicable.


• Ensure sufficient level and profile of resource is recruited for each project. Establish tracking and monitoring systems and provide regular feedback on project progress against business plan.


• Act as a coach and mentor for Medical Sales Reps.


• Drive the effectiveness of designated Electronic Territory Management System across the sales force, ensuring required levels of compliance with reporting standards.


• Manage the partnering process at territory and regional level with customer salesforce where relevant.


• Ensure production and communication of accurate client charge figures.


• Monitor/track Key Performance Indicators and achieve revenue and contribution targets for the region and take appropriate action.


• Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.


• Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.


• Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice.


• Perform other duties as assigned.

Qualifications

• Bachelor's Degree Life Science or related field Req


• 5 years’ medical sales experience including previous line management experience Req


• Equivalent combination of education, training and experience. Req


• Good understanding of Pharma Market and related procedures.


• Understanding and general knowledge of health service at both national and local level in terms of structures and procedures.


• Knowledge of Secondary Care or Specialist arena


• Build network of relationships of customers and health representatives in the territory and in any relevant specialty segment.


• Fluency in software operating systems, such as MS Office and customer relationship management systems


• Ability to mentor and train colleagues.


• Basic management skills.


• Good verbal and written communication skills.


• Ability to monitor and plan to meet project objectives.


• Ability to establish and maintain effective working relationships with coworkers, managers and clients.


• Possession of any required industry qualification essential to function as a Medical Representative in the relevant market. Req


• AZDL - Driver Licence - Valid And In State Req