Associate Consultant

Gus Education (India) Llp; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical insurance

Night shift allowance

Transport cab facility

Comprehensive leave package

Job summary

GUS Education India seeks an experienced Technology Enhanced Learning Systems Developer to enhance the University's learning technology ecosystem. You will oversee Blackboard SaaS, manage user roles, and drive integrations, analytics, and accessibility initiatives.

You will collaborate with academic departments and IT, train staff on new Blackboard versions, and contribute to the Digital Education Strategy, ensuring innovative, secure, and inclusive learning environments.

Qualifications

• Experience in managing and optimising LMS platforms (Blackboard, Moodle, Totara).
• Strong system administration and troubleshooting skills for learning technology.
• Ability to plan, coordinate, and deliver staff training on upgraded systems.
• Experience with third-party tool integrations and data-informed improvements.
• Proficiency in learning analytics to inform enhancement decisions.
• Knowledge of accessibility standards (WCAG) and inclusive digital learning.

Responsibilities

• Evaluate and implement Blackboard SaaS updates with testing and insights.
• Plan, coordinate, and deliver training on upgraded Blackboard versions.
• Serve as primary contact for Blackboard support and resolve complex issues.
• Diagnose and resolve Blackboard system problems to improve usability.
• Manage user roles and privileges with secure access control.
• Test, integrate, and optimise third-party tools for interoperability.
• Promote accessibility and inclusivity across system changes.
• Drive process automation and efficiency to streamline workflows.
• Support cybersecurity and data protection per policies and regulations.

Skills

LMS administration

Blackboard

Training delivery

Learning analytics

Accessibility (WCAG)

Cybersecurity awareness

Stakeholder collaboration

Process automation

Project management

Instructional design

Digital education strategy

Data protection

Education

GCSEs including English

Degree (any subject) 2.2+

Tools

Blackboard

Articulate 360

H5P

Canva

Monday.com

Job description

8-INNOVATION / INITIATIVE / CREATIVITY AT WORK Learning Management System (LMS) Modern Learning techniques New Trends in LMS Promoting digital learning strategies like microlearning & gamification

Graduation/Equivalent Course

Working Language

Job Description

JOB DESCRIPTION (JD)

Job Title

Date

February-2025

Function

Technology Enhanced Learning & Teaching

COE Lead – University Services

Reporting To

JD Approved by

Human Resources

Brand

The University of Law

Work Location

About GUS India

• GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.
• As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

JOB PURPOSE

The Technology Enhanced Learning and Teaching Systems Developer is a key role accountable for enhancing the University's learning technology systems. This includes ensuring their effective operation, optimising workflows, and driving innovation in educational technology to foster inclusive, accessible environments that empower both staff and students to achieve their learning and teaching goals.

The postholder will ensure the seamless operation and continuous improvement of learning technology systems by testing Blackboard SaaS updates, translating enhancements for relevant teams, and diagnosing complex system issues. They will act as the primary point of contact for Blackboard support cases, manage user roles and privileges, and facilitate third-party integrations.

Beyond system administration, the role contributes strategically to the University's Digital Education Strategy, supporting staff through training on new Blackboard versions. By leveraging emerging technologies and sector advancements, they will ensure that learning environments remain innovative, effective, and accessible.

Additionally, the postholder will:

• Utilise learning analytics and data insights to assess system performance, engagement metrics, and usage trends, informing evidence-based improvements.
• Champion accessibility and inclusivity , ensuring compliance with standards such as WCAG and promoting equitable digital learning experiences.
• Collaborate with stakeholders , including academic departments, IT teams, and external vendors, to align system enhancements with institutional goals.
• Enhance process automation and efficiency by identifying opportunities to streamline workflows, reduce administrative burdens, and improve system usability.
• Support cybersecurity and compliance , ensuring adherence to data protection policies and sector-wide regulations governing educational technology.

ORGANIZATIONAL STRUCTURE

Technology Enhanced Learning & Teaching - 1

Open Positions

Manager, Digital Education Delivery, University Services

Note - This is a work from office role, which is a second shift starting from 12.30 pm.

PRINCIPAL ACCOUNTABILITIES

RESPONSIBILITIES

ACTIONS

Specific Responsibilities

• Evaluate and implement Blackboard SaaS updates , assessing system enhancements, conducting rigorous testing, and translating key changes into actionable insights for relevant teams.
• Plan, coordinate, and deliver comprehensive training on upgraded Blackboard versions, ensuring staff are equipped with the necessary knowledge to maximise system capabilities.
• Serve as the primary point of contact for Blackboard support cases, providing timely resolution of complex technical issues and ensuring optimal system performance.
• Diagnose and resolve intricate Blackboard system problems , leveraging analytics and technical expertise to improve user experience and system reliability.
• Manage and refine user roles and privileges , ensuring secure, efficient access control while maintaining compliance with institutional and sector-wide standards.
• Test, integrate, and optimise third-party tools , evaluating their compatibility with learning technology systems and ensuring seamless interoperability within the University's Digital Education Strategy.
• Promote accessibility and inclusivity , ensuring all system modifications and enhancements align with best practices and regulatory standards.
• Advocate for process automation and efficiency , identifying opportunities to streamline workflows and enhance the user experience across digital learning platforms.
• Support cybersecurity and data protection , maintaining compliance with institutional policies and sector-wide regulations governing educational technology.

Team

• Foster a community of enquiry , creating an environment in which all team members actively contribute to innovation and discovery. Through critical thinking and collaborative problem-solving, the team empowers one another to develop valuable solutions that enhance learning technology systems.
• Communicate with clarity, precision, and adaptability , ensuring that ideas, challenges, and solutions are effectively shared within the team and across the wider University community. Exceptional communication skills will be vital for facilitating discussions, supporting stakeholders, and driving informed decision-making.
• Uphold the values of the team and the University , demonstrating professionalism, inclusivity, and integrity in all interactions.
• Cultivate a dynamic learning community , maintaining strong connections within the group and networking across the wider learning and teaching sector (e.g. system user groups, JISC, ALT, Blackboard, and Learning Technologies) to stay ahead of industry advancements.
• Leverage team expertise to optimise efficiency , ensuring that individual and collective skills are utilised effectively to enhance workflows, support strategic goals, and improve service delivery.
• Proactively take responsibility for personal career development , staying informed of emerging technologies, pedagogical trends, and sector advancements to continuously refine expertise.
• Engage in continuous improvement and critical reflection , applying analytical reasoning to identify opportunities for innovation and system enhancements.
• Undertake additional duties as required by the line manager , adapting to evolving priorities and contributing to the ongoing success of the team and University.

DESIRED PROFILE

Qualification

• Minimum of 5 GCSEs to including English at A-C level.
• A Degree (any subject) with a 2.2 or above
• Digital learning background
• A degree (any subject) of 2.1 or above
• ALT, JISC, Blackboard or related user group activity

Experience

• Technology-Enhanced Learning Systems: Proven experience in managing and optimising learning management systems (LMS) and virtual learning environments (VLE), such as Blackboard, Moodle, or Totara.
• System Administration & Troubleshooting: Strong background in diagnosing and resolving complex technical issues related to learning technology platforms.
• Training & User Support: Experience in planning, coordinating, and delivering training sessions for staff on upgraded systems, ensuring effective adoption.
• Third-Party Integrations: Hands-on experience in testing, implementing, and maintaining integrations with external tools and platforms.
• Learning Analytics & Data Insights: Ability to analyse system usage, engagement metrics, and performance data to inform improvements.
• Accessibility & Inclusivity: Experience in ensuring compliance with accessibility standards (e.g., WCAG) and promoting inclusive digital learning environments.
• Process Automation & Efficiency: Demonstrated ability to streamline workflows and automate administrative tasks to enhance system usability.
• Cybersecurity & Compliance: Knowledge of data protection policies and sector-wide regulations governing educational technology.
• Stakeholder Collaboration: Experience working with academic departments, IT teams, and external vendors to align system enhancements with institutional goals.
• Instructional Design & Digital Content Development: Familiarity with e-learning tools such as Articulate 360, H5P, or Canva for creating engaging learning materials.
• Project Management: Experience managing technology-enhanced learning projects, ensuring timely delivery and alignment with strategic objectives.
• Professional Networks & Sector Engagement: Active participation in learning technology communities such as JISC, ALT, or Blackboard user groups.

Skills & Knowledge

• Exceptional attention to detail , ensuring accuracy in system management, troubleshooting, and data handling.
• Excellent oral and written communication skills , with the ability to convey complex technical concepts clearly to both technical and non-technical audiences.
• Strong interpersonal skills and a solution-oriented approach to project delivery, fostering collaboration and innovation within a team environment.
• Proficiency in online project management tools , enabling effective task coordination and workflow optimisation.
• Ability to prioritise and manage workload efficiently , balancing competing demands while maintaining a high standard of delivery.
• Advanced IT literacy , with strong proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Internet-based applications for professional and administrative tasks.
• Experience in learning management system (LMS) administration , including troubleshooting, user management, and content optimisation.
• Detailed expertise in Blackboard , including but not limited to:
• SIS enrolments and course copying
• CMS linking and updating
• Permissions setup and role management
• Experience using Monday.com as a project management tool, supporting workflow automation and task tracking.
• Advanced Excel proficiency , including data analysis, automation, and reporting capabilities to enhance system insights and efficiency.

Behavioural Skills

• Collaborative and team-oriented , actively contributing to a community of enquiry where all members feel empowered to innovate and solve challenges together.
• Exceptional interpersonal skills , fostering strong working relationships with colleagues, stakeholders, and external partners through clear, empathetic, and professional communication.
• Credible and respected , demonstrating integrity, expertise, and confidence in decision-making, inspiring trust among team members and stakeholders.
• Thrives under pressure , maintaining composure and efficiency when faced with complex problems, tight deadlines, and competing priorities.
• Highly organised with strong time management skills , effectively balancing workload, prioritising tasks, and ensuring timely delivery of objectives.

BENEFITS

• At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation.
• The company offers comprehensive medical insurance to its employees, which include hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation. Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked.
• To make the daily commute easier, safe, and less stressful, company provides cab facilities to its employees to and from the workplace within the Greater Hyderabad Municipal Corporation limits.
• Company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Work days are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’ time off in a year.