Associate Loan Servicing Representative (Fresher)

Randstad; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Randstad in Bengaluru is seeking an Associate Loan Servicing Representative with 0–1 years of experience to support essential loan administration tasks. You will process disbursements, review requests, prepare loan demands, and handle re-conveyances, acting as a point of contact for routine customer and partner inquiries.

This entry-level role emphasizes accuracy, clear communication, and teamwork while contributing to process improvements within established guidelines.

Qualifications

• Attention to detail is essential for accurate processing and reviewing loan documents.
• Clear communication helps in handling inquiries from customers and partners.
• Experience or training in loan servicing supports understanding of procedures and compliance.

Responsibilities

• Review and process routine loan disbursement requests.
• Prepare loan demands and assist with re-conveyance documentation.
• Respond to written and phone inquiries about loan statuses and servicing procedures.
• Perform daily tasks such as transaction research, document review, and insurance claim processing.
• Identify opportunities to streamline workflows within established policies.

Skills

Attention to detail

Clear communication

Loan servicing

Job description

Experience from 0 to 1 years

As an Associate Loan Servicing Representative with a leading global financial services institution, you will support a variety of essential loan administration functions. This entry-level operational role focuses on processing disbursements, reviewing requests, preparing loan demands, and handling re-conveyances. You will serve as a key point of contact for routine customer, vendor, and partner inquiries while contributing to process improvements within established operational guidelines.

Key Responsibilities

• Disbursement & Processing: Review and process routine loan disbursement requests, prepare loan demands, and assist with re-conveyance documentation.
• Inquiry Handling: Respond to written and phone inquiries of low-to-moderate complexity from customers, title companies, third-party vendors, and internal business partners regarding loan statuses and servicing procedures.
• Operations Support: Perform daily functional tasks, including transaction research, document review, and insurance claim processing.
• Process Improvement: Identify and recommend opportunities to streamline workflow processes within established policies.
• Team Collaboration: Work closely with immediate team members, receive guidance from supervisors, and elevate complex issues or high-level customer concerns to senior team members when necessary.

Qualifications & Shift Requirements

• Required: 6+ months of experience in loan servicing or a related financial operations environment (or equivalent experience gained through relevant training, military service, or higher education).
• Desired: Strong attention to detail, basic research skills, and clear communication abilities.
• Shift Timings: Night Shift (5:30 PM to 7:30 AM window).