Loan Servicing Representative

Randstad; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

Randstad in Bengaluru is seeking professionals with 1–3 years of experience to support Loan Servicing processes and related operations.

You will review, research, and submit moderately complex mortgage claims, handle written and phone inquiries from customers and associates, and escalate non-routine questions as needed. Join a collaborative team and contribute to compliance, process improvements, and timely client support. This role offers growth in a global services environment.

Qualifications

• Experience from 1 to 3 years.

Responsibilities

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Provide guidance to less experienced peers

Job description

Experience from 1 to 3 years

In this role, you will:

• Support Loan Servicing functional area or processes

• Identify opportunities to improve various areas within Loan Servicing and recommend solutions

• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

• Perform moderately complex administrative, transactional, operational, or customer support tasks

• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

• Receive direction from Loan Servicing supervisors

• Escalate non-routine questions to experienced individuals

• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

• Provide guidance to less experienced peers