Manager- Loan Servicing(9+ Years)

Evalueserve; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Evalueserve is seeking an experienced Manager Lending Services to join its Corporate & Commercial Banking team in Gurgaon. The role focuses on supporting bankers across critical lending and loan servicing processes while leading a team of professionals with a strong emphasis on collateral management and platform expertise.

The ideal candidate will bring 9+ years in commercial or corporate banking operations, hands-on experience with Loan IQ, AFS, Hogan, and nCino, and a proven ability to drive

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Accounting, or a related field.
• 9+ years of experience in Commercial Banking, Corporate Banking, Lending Operations, Loan Servicing, or a similar profile.
• Proven ability to lead, coach, and develop high‑performing teams.

Responsibilities

• Lead and manage a lending operations team, ensuring SLAs and quality standards are met.
• Oversee loan servicing, collateral management, and exception clearing across platforms.
• Coordinate with global stakeholders and external agents for processing and audits.
• Prepare downstream reports and provide cash reconciliation details to stakeholders.

Skills

AFS

Hogan

nCino

Collateral Management

Exception Clearing

Lending Platforms

Stakeholder Management

Excel

Leadership

Education

Bachelor's or Master's in Finance/ Economics/ Accounting

Tools

Loan IQ

AFS

Hogan

nCino

CreditLens

LexisNexis

Experian

Job description

About the job

Department: Corporate Investment Banking

Location: Gurgaon

About the Company

Evalueserve is committed to supporting bankers in critical lending and credit processes across the end-to-end lending journey. We deliver operational excellence and domain expertise to global financial institutions, enabling efficient and accurate lending operations.

About the Role

We are seeking an experienced Manager Lending Services to join our Corporate & Commercial Banking team. The role involves supporting bankers across critical lending and loan servicing processes while managing a team of professionals. The ideal candidate should possess strong expertise in commercial lending operations, loan servicing, collateral management, and exception clearing, along with hands‑on experience in leading lending platforms and managing global stakeholders.

Responsibilities

• Group Activities.
• Middle Office Cash Matching Assistance.
• FHAD processing/clearing.
• Coordinate with finance teams for any requested backup relating to processing activities.
• Process servicing transactions in Loan IQ (with onshore approval).
• Borrowings, Advances, and Draws processing.
• Repricing, Rollover, and Conversion processing.
• Principal Payments, Paydowns, and Scheduled Decreases.
• Interest Payments processing.
• Unused Fee Payments.
• Event Fee Pricing Change Transactions.
• Loan Change Transactions.
• SBLC Increase/Decrease transactions.
• SBLC Fee Payments.
• Commitment Increase/Decrease processing.
• Global Payment Manual Share Adjustments.
• Cash Matching and Reconciliation activities.
• Coordinate with third-party external agents for backup and additional information required for processing.
• Swingline Payment processing.
• Prepare Swingline Draw templates for upload in GTreasury and maintain accurate records in Loan IQ.
• Generate and provide downstream reports to stakeholders.
• Provide cash reconciliation details to relevant stakeholders.
• Support Investor Borrower Audits.
• Respond to lender audit inquiries and provide client audit forms.
• Lead and manage a team, ensuring adherence to SLAs, quality standards, and operational excellence.
• Mentor and develop team members while driving performance and process improvements.

Qualifications

• Bachelors or Masters degree in Finance, Economics, Accounting, or a related field from a reputed institute.
• 9+ years of experience in Commercial Banking, Corporate Banking, Lending Operations, Loan Servicing, or a similar profile.
• Prior experience managing teams in a lending or banking operations environment.
• Proven ability to lead, coach, and develop high‑performing teams.

Required Skills

• Hands‑on experience with AFS, Hogan, and nCino platforms.
• Strong understanding of Collateral Management processes.
• Experience in Exception Clearing and related operational activities.
• Experience with lending or credit platforms such as CreditLens, nCino, LexisNexis, and Experian.
• Strong accounting and financial analysis skills.
• In‑depth understanding of commercial lending and loan servicing operations.
• Proven team handling and people management experience.
• Demonstrated ability to lead, mentor, and manage teams effectively.
• Strong stakeholder management and problem‑solving capabilities.
• Excellent attention to detail and ability to identify and resolve issues in a timely manner.
• Good MS Office skills, particularly Excel.
• Excellent communication and interpersonal skills.
• Willingness and flexibility to work in the night shift.

Preferred Skills

• Exposure to Corporate and Commercial Banking operations.
• Experience managing high‑volume lending operations teams.
• Knowledge of operational controls, audit support, and risk management processes.
• Strong leadership, coaching, and performance management skills.
• Experience driving process improvement and operational excellence initiatives.

Job Details

Experience: 9+ Years

Shift Timing: Night Shift

Job Level: Manager (People Manager Role)