Associate Lead - Tech Services - Premium Network

TVS Motor Company; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

TVS Motor Company seeks an Associate Lead - Tech Services to strengthen the Premium Network in Karnataka by providing expert after-sales support, field service, and hands-on training for dealer technicians. The role emphasizes serviceability improvements, FCAs, and tool development to ensure defect-free launches and high customer satisfaction.

The candidate will drive field diagnostics, CAN-based troubleshooting, DFMEA feedback, and process improvements while coordinating with design, R&D and

Formación

• BE/B.Tech in Mechanical, Automobile, Electronics or Mechatronics
• 3-6 years of hands-on Field Service experience, with additional experience in Head Office technical/service functions
• Willingness to travel to dealerships and provide technical support and training

Responsabilidades

• Provide field technical support and dealer development to Premium Network
• Train dealer technicians and workshop managers on diagnostic tools and guided troubleshooting
• Develop, procure and deploy diagnostic tools and special tools in field
• Coordinate training content with R&D and PTC teams and ensure knowledge transfer

Conocimientos

Field service

Troubleshooting

Diagnostic tools

Customer support

Design feedback

Educación

BE/B.Tech in Mechanical

Herramientas

CATIA

Creo

SAP

Descripción del empleo

Associate Lead - Tech Services - Premium Network Karnataka, Bangalore, Karnataka, India White Collar

Job Description

Group Company:Tvs Motor

To provide technical support for new product development andafter-sales service operations by improving product serviceability, ensuringdefect-free product launches, strengthening dealer technical capabilities andenhancing customer satisfaction.

The role will focus on:

• ImprovingVehicle Performance and Service (VPS) and supporting customer complaint(CC) closures.
• Enhancingproduct serviceability, maintainability, productivity and serviceintervals through design inputs, DFMEA and design feedback.
• Ensuringdefect-free new product launches through special tool development,validation and deployment.
• Providingtechnical handholding for newly launched products and ensuring dealershipmanpower training through PTC.
• Deliveringeffective after-sales field technical support.
• ImplementingFailure Tree Analysis (FTA), guided troubleshooting and CAN-baseddiagnostic solutions.

3. Key Roles and Responsibilities

• NewProduct Development – Serviceability Inputs
• Provideserviceability inputs before Design Review 1 (DR1), ensuring improvedserviceability and optimized service intervals.
• ReviewL1 drawings, DFMEA and design concepts for RR310, KOx, KD and Nortonplatforms.
• Drivedesign feedback for improved maintainability and ease of service.

Group Company:Tvs Motor

To provide technical support for new product development andafter-sales service operations by improving product serviceability, ensuringdefect-free product launches, strengthening dealer technical capabilities andenhancing customer satisfaction.

The role will focus on:

• ImprovingVehicle Performance and Service (VPS) and supporting customer complaint(CC) closures.
• Enhancingproduct serviceability, maintainability, productivity and serviceintervals through design inputs, DFMEA and design feedback.
• Ensuringdefect-free new product launches through special tool development,validation and deployment.
• Providingtechnical handholding for newly launched products and ensuring dealershipmanpower training through PTC.
• Deliveringeffective after-sales field technical support.
• ImplementingFailure Tree Analysis (FTA), guided troubleshooting and CAN-baseddiagnostic solutions.

3. Key Roles and Responsibilities

NewProduct Development – Serviceability Inputs

• Provideserviceability inputs before Design Review 1 (DR1), ensuring improvedserviceability and optimized service intervals.
• ReviewL1 drawings, DFMEA and design concepts for RR310, KOx, KD and Nortonplatforms.
• Drivedesign feedback for improved maintainability and ease of service.

Benchmarkingand Service Process Improvement

• Benchmarkproducts and service processes across premium and high-capacitymotorcycle segments.
• Identifybest practices in premium ICE vehicle networks and implement suitableimprovements.

ProductValidation and Quality Improvement

• ConductCUFT and AFT activities and ensure closure of identified PQMs before SOP.
• ValidatePQMs and QIBs and recommend acceptance or rejection based on technicalanalysis.
• Drivepost-launch failure analysis and PPFR improvement.

DiagnosticTool and Guided Troubleshooting Development

• Coordinatediagnostic tool software development and implementation.
• Developguided troubleshooting logic and algorithms for effective faultdiagnosis.
• SupportCAN-based diagnostics and troubleshooting of critical technical issues.

ServiceParts, Initial Kits and Special Tool Development

• Prepareand verify service parts lists and initial kits in coordination withParts and R&D teams.
• Supportpreparation and finalization of service parts catalogues.
• Develop,procure, validate and deploy special tools across the dealer network.

ServiceLiterature, Technical Communication and Training

• Developand validate service manuals, technical communications, training modulesand technical charts.
• Coordinatewith PTC and R&D for technical training content.
• Developcase studies and incorporate updated technical solutions into trainingmodules.

EngineeringChange Management

• EvaluateECR and EJO through detailed impact analysis.
• Validateengineering changes across RR310, KOx and KD platforms.
• Ensuretimely closure of agreed design and serviceability improvements.

FieldTechnical Support and Dealer Development

• VisitPBZ dealerships to provide on-the-job training (OJT).
• Traindealer technicians and workshop managers on diagnostic tools, guidedtroubleshooting and technical solutions.
• Provideriding skill training and technical support to field staff.

TechnicalComplaint and Critical Issue Management

• Handlecritical customer complaints and provide effective technical resolutions.
• Supportclosure of forum-related technical concerns for U69 and its variants.
• Conductfailure analysis and implement corrective and preventive actions.

TechnicalCapability and Productivity Improvement

• Participatein premium motorcycle riding evaluations and product assessmentactivities.
• ConductPre-Delivery Inspection (PDI) activities at the plant.
• DriveIT projects and process improvements to enhance technical serviceproductivity.
• Supportimprovement in Mean Time to Repair (MTTR), cost of ownership andmaintainability targets.

4. Key Performance Indicators (KPIs) / KRAs

Key Performance Indicator

UOM

Review Frequency

PPFR and PQM closure percentage, including identificationof post-launch and new failure modes

%

Weekly

Closure of agreed L1 drawing inputs

%

Weekly

Closure of agreed DFMEA inputs

%

Weekly

Closure of agreed serviceability issues

%

Weekly

Closure of CUFT PQMs before SOP

%

Monthly

Closure of AFT PQMs before SOP

%

Monthly

Closure of PQMs raised within six months after SOP

%

Monthly

ECR and EJO closure through impact analysis

Nos.

Daily

Diagnostic tool software development and GTS inputs(product-wise)

Nos.

Weekly

Service parts list and initial kit finalization, includingparts catalogue coordination

Nos.

Monthly

Development, procurement and installation of new specialtools in the field

Nos.

Monthly

Service literature, technical communications and trainingmodule development

Nos.

Monthly

Maintainability, MTTR, cost of ownership andmaintainability sign-off

Nos.

Weekly

Case study compilation and technician/workshop managertraining through OJT

Nos.

Daily

Development of technical charts

Nos.

Weekly

Pre-Delivery Inspection at plant

Nos.

Monthly

IT projects for productivity improvement

Nos.

Daily

Handling and resolution of critical complaints

Nos.

Daily

Closure of all forum threads raised for U69 and itsvariants

%

Daily

5. Authority

The position is authorized to access and work with thefollowing systems, as per organizational access permissions:

• SAP
• TechnicalService Forum

6. Functional Competencies

Fundamentals of Electrical & Electronics andAutomobile (Two-Wheeler) Architecture

L3

Advanced Automotive Electrical & Electronics Systems,CANBUS, LIN and K-Line Protocols

L1

Troubleshooting using Diagnostic Tools and developinglogic/algorithms for Guided Troubleshooting

L2

Open Diagnostic Data Exchange (ODX) and Open Test SequenceExchange (OTX) formats, after relevant training

L0

Dealer Management System, SAP, BI Reports, PQM System andECR/EJO processes

L1

MS Office, CAD, Creo and CATIA

L2

Riding skills and observation skills for motorcycles up to350cc minimum

L1

Analytical and problem-solving skills

L1

7. Behavioural Competencies

Crisis Management

L2

Communication Skills

L2

Relationship Management

L2

Learning Affinity

L3

Passion for Motorcycling

L3

8. Preferred Candidate Profile

• BE/B.Techgraduate in Mechanical, Automobile, Electronics or MechatronicsEngineering.
• 3-6years of hands-on Field Service experience, with additional experience inHead Office technical/service functions.
• Experiencein the two-wheeler, four-wheeler, commercial vehicle or electric vehicleindustry.
• Basicworking knowledge of CATIA and Creo.
• Understandingof vehicle electrical and electronic systems.
• Exposureto diagnostic tools, troubleshooting and after-sales technical support.
• Stronganalytical, communication and coordination skills.
• Willingnessto travel to dealerships and provide technical support and training.