Senior Customer Care Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Bhopal; On-site; INR 450,000 - 750,000; Full time

Job summary

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] is seeking a skilled professional to provide inputs to the product development team during proto-stage, focused on improving serviceability and maintainability. The role includes creating parts catalogues, preparing product literature, and designing special service tools for new models.

You will enable the MEC team to train on new products and ensure literature is updated for operators manuals and service guides.

Qualifications

• 4-7 years of Experience

Responsibilities

• Provide inputs to the product development team during proto-stage to improve serviceability and maintainability.
• Create e-CATALOGUE (Parts) for all New Models.
• Design special Service Tools for New Products to improve Service quality at Dealerships.
• Enable the MEC Team to impart Training on New Products.

Skills

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness Assessment

Team Building

Territory Coverage Optimization

Warranty Management

Designing Customer Experience

Service Orientation

Capability Building

Service Quality

Service Management

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Diploma in Engineering in Automobile

Diploma in Engineering in Agriculture

Bachelor of Engineering in Mechanical

Bachelor of Engineering in Automobile

Bachelor of Engineering in Agriculture

Tools

SAP

Job description

Responsibilities & Key Deliverables

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty

Preferred Industries

• Automobile
• Tractor

Education Qualification

• Diploma in Engineering
• Bachelor of Engineering
• Diploma in Engineering in Mechanical
• Diploma in Engineering in Automobile
• Diploma in Engineering in Agriculture
• Bachelor of Engineering in Mechanical
• Bachelor of Engineering in Automobile
• Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

System Generated Core Skills

• Communication Skills
• Customer Sensitivity
• Consumer Focus
• Customer Relationship Management (CRM)
• Customer Support
• Manpower Management
• Dealer Relationship Management
• Negotiation
• Training & Development
• Revenue Generation
• SAP
• Service Planning
• Service Readiness Assessment
• Team Building
• Territory Coverage Optimization
• Warranty Management
• Designing Customer Experience
• Service Orientation
• Capability Building
• Service Quality
• Service Management