Associate Lead - Service Network Development

TVS Motor; India; Remote; INR 1,500,000 - 2,100,000; Full time

Job summary

TVS Motor in Bangalore seeks an Associate Lead - Service Network Development to manage Alternate Service Network appointments and operations across 3S networks. You will oversee CSP onboarding, workshop layout reviews, and ensure infrastructure norms and data integrity.

Lead field teams, analyze profitability, and drive service retention initiatives with a customer-centric approach. Role requires 3+ years in dealer development, strong leadership, and collaboration skills to enhance My

Qualifications

• Education: full-time BE/ BTech; Mechanical/Automobile or MBA/PGDM in Operations/Marketing/GM.
• Experience: at least 3 years in Dealer Development within the automobile sector.
• Industry: Automobile

Responsibilities

• Identify high-potential locations for Alternate Service Networks and drive timely appointments.
• Facilitate selection and onboarding of Certified Service Points in markets with PGM coordination.
• Review workshop layouts to comply with infrastructure norms and LAR requirements.
• Monitor service inflow and profitability of new networks; analyze trends and act on insights.
• Study customer journeys at MBO outlets and implement strategies to boost service retention.
• Drive initiatives to re-engage customers across new networks and recover lost customers.
• Monitor network capacity, ensure ramp adequacy and optimize workshop utilization.
• Support fire safety implementations and promote sustainability score initiatives.
• Develop digital solutions to capture PGM customer data and promote parts/vehicle sales.
• Oversee network changes and ensure seamless customer data transfer for continuity.

Skills

Automobile service ops

Network expansion

Profitability analysis

Capacity planning

Field recce & coordination

Customer retention

Data analysis & reporting

Leadership & decision making

Collaboration & teamwork

Education

BE/BTech in Mechanical/Automobile

MBA/PGDM (Operations/Marketing/GM)

Tools

MS Excel

Job description

Group Company: TVS Motor

Job Summary

Position description: Responsible for managing the appointment and operations of the Alternate Service Network, while ensuring service infrastructure quality across all 3S networks

Role Title

Associate Lead - Service Network Development (ASN & CI)

Office Location

Bangalore

Department

2W Service

Qualifications

• Education Qualification: full-time B.E/ B.Tech; Engineering in mechanical / Automobile / MBA or PGDM (Operations / Marketing / General Management).
• Required Experience: at least 3 years of experience in Dealer Development
• Target Companies / Industry / Sector: Automobile

Must Have Skills

• Automobile service operations and network expansion
• Profitability analysis and capacity planning
• Field recce, appointment coordination, planning, and execution
• Customer retention, MBO engagement, and digital product management
• Data analysis, reporting, and analytical thinking
• Leadership, accountability, influencing skills, decision making
• Adaptability, customer centricity, collaboration, and teamwork

Responsibilities

• Identify high-potential locations for Alternate Service Networks (AMD SB, ASD, CSP), coordinate recce through field teams, and drive timely appointments.
• Facilitate the selection, evaluation, and onboarding of Certified Service Points (CSPs) in potential markets with the help of PGM Coordinators.
• Review and approve workshop layouts for 3S dealerships, ensuring compliance with standard infrastructure norms (issue of LAR).
• Continuously monitor service inflow and profitability of newly appointed networks; analyze trends and initiate improvement actions.
• Study the customer journey of vehicles sold through Multi-Brand Outlets (MBO) and implement strategies to improve service retention.
• Drive initiatives through new networks to re-engage and recover customers previously lost to competition or other channels.
• Monitor primary network capacity, ensure ramp adequacy, and implement measures to maintain optimal workshop utilization and service quality.
• Facilitate implementation of fire safety systems across networks and support initiatives to enhance My Sustainability Score.
• Develop and drive digital solutions to capture PGM customer data and promote parts and vehicle sales through PGM touchpoints.
• Oversee network changes and ensure seamless customer data transfer to maintain continuity and quality of service delivery.

Key Performance Indicators

• ASN appointment (AMD-SB, ASD, CSP)
• Lost customer recovery thru new network addition (AMD/ BGr/ ASN/ AD)
• MSI Score of new Network
• Profitability of New network - AMD, Br, AD, ASSP & ASN (0 to 6 months)
• Optimise the service capacity of existing workshops
• Improvement of MBO customer retention
• Digital Projects