Associate Lead - Service Network Development

Darwinbox Digital Solutions Pvt. Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TVS Motor Company is seeking a 3–8 year experienced professional to manage the Alternate Service Network, coordinating appointments and ensuring service infrastructure quality across 3S networks. Based in Bengaluru, the role emphasizes dealer development and service footprint expansion.

Required BE/B.Tech in Mechanical/Automobile or MBA/PGDM in Operations/Marketing; minimum 3 years in dealer development. Responsibilities include CSP onboarding, workshop layout review, profitability analysis, and

Qualifications

• Engineering degree with 3+ years in dealer development or service operations.
• MBA/PGDM preferred for operations/marketing leadership.

Responsibilities

• Identify locations for Alternate Service Networks and drive timely appointments.
• Onboard CSPs in potential markets with PGM Coordinators.
• Review workshop layouts for 3S dealerships per norms.
• Monitor service inflow and profitability of new networks; analyze trends.
• Study customer journeys for MBO vehicles and improve service retention.
• Drive initiatives to re-engage customers through new networks.
• Monitor network capacity; ensure workshop utilization and quality.
• Support fire safety systems and My Sustainability Score initiatives.
• Develop digital solutions to capture PGM data and promote parts/vehicle sales.
• Oversee network changes and ensure seamless data transfer.
• ASN appointment (AMD-SB, ASD, CSP).
• Lost customer recovery through new network expansion.
• MSI Score of new Network; profitability analysis for AMD/Br/AD/ASSP/ASN.
• Optimize service capacity of existing workshops.

Skills

Automobile service ops

Network expansion

Profitability analysis

Capacity planning

Field recce & coordination

Customer retention

Data analysis & reporting

Leadership & accountability

Collaboration & teamwork

Education

B.E./B.Tech – Mechanical/Automobile

MBA/PGDM (Operations/Marketing/General Mgmt)

Job description

3 - 8 Years

White Collar

Job Description

Group Company:

TVS Motor

Position description:

Responsible for managing the appointment and operations of the Alternate Service Network, while ensuring service infrastructure quality across all 3S networks

AboutTVS / Who are we?

TVS Motor Company is a reputed two andthree-wheeler manufacturer globally, championing progress through SustainableMobility with four state-of-the-art manufacturing facilities in Hosur, Mysuruand Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacyof Trust, Value, and Passion for Customers and Exactness, we take pride inmaking internationally aspirational products of the highest quality throughinnovative and sustainable processes. We are the only two-wheeler company tohave received the prestigious Deming Prize. Our products lead in theirrespective categories in the J.D. Power IQS and APEAL surveys. We have beenranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Surveyfor consecutive four years. Our group company Norton Motorcycles, based in theUnited Kingdom, is one of the most emotive motorcycle brands in the world. Oursubsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG)and EGO Movement have a leading position in the e-bike market in Switzerland.TVS Motor Company endeavours to deliver the most superior customer experienceacross 80 countries in which we operate.

Department:

2W Service

Education Qualification:

full-time B.E/ B.Tech
Engineering in mechanical / Automobile / MBA or PGDM (Operations / Marketing / General Management).

Required Experience:

atleast 3 Years of experience in Dealer Development

Target Companies / Industry / Sector:

Automobile

Key words to source profile/ Must haveskills:

• Automobile service operations and network expansion
• Profitability analysis and capacity planning
• Field recce, appointment coordination, planning, and execution
• Customer retention, MBO engagement, and digital product management
• Data analysis, reporting, and analytical thinking
• Leadership, accountability, influencing skills, decision making
• Adaptability, customer centricity, collaboration, and teamwork

RoleDescription

• Identify high-potential locations for Alternate Service Networks (AMD SB, ASD, CSP), coordinate recce through field teams, and drive timely appointments.
• Facilitate the selection, evaluation, and onboarding of Certified Service Points (CSPs) in potential markets with the help of PGM Coordinators.
• Review and approve workshop layouts for 3S dealerships, ensuring compliance with standard infrastructure norms (issue of LAR).
• Continuously monitor service inflow and profitability of newly appointed networks; analyze trends and initiate improvement actions.
• Study the customer journey of vehicles sold through Multi-Brand Outlets (MBO) and implement strategies to improve service retention.
• Drive initiatives through new networks to re-engage and recover customers previously lost to competition or other channels.
• Monitor primary network capacity, ensure ramp adequacy, and implement measures to maintain optimal workshop utilization and service quality.
• Facilitate implementation of fire safety systems across networks and support initiatives to enhance My Sustainability Score.
• Develop and drive digital solutions to capture PGM customer data and promote parts and vehicle sales through PGM touchpoints.
• Oversee network changes and ensure seamless customer data transfer to maintain continuity and quality of service delivery
• ASN appointment (AMD-SB, ASD, CSP)
• Lost customer recovery thru new network addition (AMD/ BGr/ ASN/ AD)
• MSI Score of new Network
• Profitability of New network - AMD, Br, AD, ASSP& ASN (0 to 6 months)
• Optimise the service capacity of existing workshops